Senior Technical Account Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 4d ago
The date the source published, not the day we noticed it (2026-10-06). Last seen at its source 3h ago.
We have tracked this listing since 6 Oct 2026 (4 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
Remote, United States
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $110k–173.5k/yr
Middle 50% of 369 listings that do state pay — Sales & Marketing · Senior · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Ashby employer's own board first seen 4d ago · last seen 3h ago
The listing
Level AI, a Series C startup founded in 2019 and headquartered in Mountain View, California, is transforming customer engagement by turning contact centers into strategic assets. Our AI-native platform, powered by cutting-edge technologies like Large Language Models (LLMs), delivers deep, actionable insights from customer interactions. This empowers organizations to enhance customer experience, optimize operations, and drive growth. Continuously evolving with the latest AI advancements, Level AI stands as the industry’s most adaptive and forward-thinking solution for modern customer intelligence.
Key Responsibilities:
Serve as the primary technical point of contact for enterprise customers, driving adoption and value.
Understand customer business goals and technical requirements, providing strategic guidance on best practices and AI-driven solutions.
Collaborate with engineering and product teams to relay customer feedback and influence roadmap decisions.
Troubleshoot technical issues and provide proactive solutions to improve platform performance and user experience.
Conduct regular business reviews, provide insights from customer interactions, and drive value realization.
Develop and maintain strong relationships with key stakeholders to ensure long-term customer success and retention.
Comply with Level AI’s information security, privacy, data protection, and acceptable-use policies.
Protect company, customer, and confidential information; use only approved systems and access information strictly based on business need.
Complete required security and privacy training and promptly report any suspected security incident, data exposure, or policy violation.
Qualifications & Skills:
4+ years of experience in a Technical Account/Customer Success Manager, Solutions Engineer, or Customer Success Engineer role in an Enterprise SaaS or AI environment.
Strong understanding of AI, NLP, and cloud-based SaaS solutions.
Excellent communication and relationship-building skills, with the ability to explain complex technical concepts to non-technical audiences.
Proven ability to troubleshoot technical issues and work cross-functionally with engineering and product teams.
Experience managing enterprise customer accounts and driving adoption of technical solutions.
Impeccable character attributes, including drive, problem-solving, and teamwork.
Bonus:
experience implementing AI CX CCaaS contact center technologies.