Technical Account Manager(India, Remote)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 4d ago
The date the source published, not the day we noticed it (2026-10-06). Last seen at its source just now.
We have tracked this listing since 6 Oct 2026 (4 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
India, Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
India
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay A$1,862–2,500/mo
Middle 50% of 22 listings that do state pay — Sales & Marketing · all levels · APAC · AUD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Ashby employer's own board first seen 4d ago · last seen just now
The listing
Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.
Key Responsibilities :
Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.
Successfully handle onboarding of multiple clients simultaneouslyUnderstand clients' technical requirements and business objectives, and ensure that our AI-powered customer support solutions meet their needs.
Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues.
Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.
Identify opportunities for upselling and cross-selling our solutions to existing clients.
Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.
Requirements :
Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience
2-3+ years of experience in a hands on technical role 2-3+ years of experience delivering successful customer implementations
Strong technical background with a good understanding of SaaS platforms, APIs and cloud services.
Excellent project management skills with the ability to juggle multiple projects simultaneously.
Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders.
Exceptional organizational and problem-solving skills.
Strong communication skills in English (both written and verbal).
Comfortable working in EST hours
Optional Requirements :
Familiarity with common CRM integrations such as Salesforce and Zendesk.
Familiarity with intent-based and generative artificial intelligence Experience with Telephony Systems such as AWS Connect, Five9 and Genesys.