Sr. Technical Account Manager (TAM)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 3d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 3d ago
The date the source published, not the day we noticed it (2026-10-07). Last seen at its source 2h ago.
We have tracked this listing since 7 Oct 2026 (3 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
No source stated where this role may be worked. This is read from the ad's own words.
What the ad says
…must be based in the US) • Unlimited Flexible Time Off • 15+ Observed Holidays • Rest & R^Charge days (guaranteed a 3-day weekend each month) • R^Charge (6 weeks paid sabbatical + stipend) • 401k…
…must reside & work in the continental U.S…
Pay
$120k–150k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Lever employer's own board first seen 3d ago · last seen 2h ago
- location not stated
The listing
Impact on Team
At the heart of Redox’s mission is the fundamental desire to enable frictionless adoption of technology. As the health tech industry continues to develop new interoperability standards, Sr. Technical Account Managers pair with Redox customers to navigate these new standards and options for enabling better patient care. Technical Account Managers form an important part of the collaborative team between Redox and our customers by developing shared strategies to help our customers reach scale.
You’ll use your healthcare experience, clinical workflow understanding and EHR knowledge to provide recommendations and direction to enable healthcare technology adoption. You’ll also play a vital role in helping our customers expand their own understanding and use of Redox and the healthcare integration standards powered by our engine. You'll make a positive impact from day one as part of a collaborative and committed team, and will enjoy opportunities to grow toward your strengths and what interests you most.
Job Responsibilities
-
Partner with enterprise and scaling customers to execute on all post-sale functions
-
Act as a trusted collaborator with the customer to deliver ideal integration outcomes
-
Collaborate internally to manage customer success plans and escalations
-
Maintain internal documentation relating to customers and processes
-
Create collateral for customer to use at scale
-
Keep up to date with product enhancements
-
Monitor industry trends and how they impact our customers
Required Skills & Experience
-
5+ years of deep EHR integration and workflow knowledge
-
Demonstrated experience with expanding customers and building franchises
-
Functional understanding of data formats like HL7v2, XML, X12, APIs
-
Understanding of various healthcare workflows
-
Ability to proactively identify new solutions, scopes, and processes for customers
-
Interest in working with ambiguous and changing responsibilities and initiatives
Preferred Skills & Experience
-
Customer Success experience
Specific Software Platform/Tools Required and/or Preferred
-
GSuite required
-
Jira/Confluence
-
Salesforce
-
Catalyst