Member Support Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 3d ago
The date the source published, not the day we noticed it (2026-10-07). Last seen at its source 1h ago.
We have tracked this listing since 7 Oct 2026 (3 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description agrees: it names United States.
What the ad says
…open to remote candidates within the U.S. for this role, but Bay Area-based employees follow a hybrid schedule…
Pay not stated
Similar roles pay $82.2k–150k/yr
Middle 50% of 392 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Ashby employer's own board first seen 3d ago · last seen 1h ago
The listing
About Collective:
Collective is on a mission to redefine the way businesses-of-one work. Our technology and team of trusted advisors help members achieve financial independence by taking care of everything from business incorporation to accounting, bookkeeping, tax services, and access to a thriving community, all in one integrated platform. We believe in empowering self-employed people to enjoy the same tax savings that big companies get, so they can focus on their passion, not paperwork.
Featured in Forbes, Business Insider, Yahoo, Bloomberg, Financial Times, TechCrunch, and more. We are backed by General Catalyst, Sound Ventures, QED Investors, Google’s Gradient Ventures, Expa, and other investors who have financed iconic companies like YouTube, Substack, Twitch, Box, Hims, Instacart, and Lyft.
About the role:
As a Member Support Specialist at Collective, you will guide new members through the onboarding process, ensuring they successfully establish or verify their businesses. You’ll be their primary point of contact, building trust through timely, clear, and professional communication. This role blends customer support, cross-functional collaboration, and proactive outreach—no two days will be the same, and the impact you make on our entrepreneurs is significant.
What you'll do:
Serve as the primary point of contact for member questions throughout onboarding.
Assist members with inquiries related to tax, accounting, payroll, and U.S. corporate structures (especially LLCs/S Corps), using cross-functional resources to ensure accurate, professional communication.
Apply a basic understanding of these topics (advanced proficiency is a plus, not a requirement).
Adapt quickly in a fast-paced environment to resolve member issues effectively.
Manage inbound member inquiries about our product, process, taxes, and accounting via email and phone.
Proactively send updates and reminders about key onboarding milestones.
Identify opportunities to streamline and improve the onboarding process.
What you'll bring:
2+ years of experience in a customer-facing role (contact center, accounting, payroll, or tax-related environment preferred).
Familiarity with U.S. taxes, tax-filing procedures, U.S. corporate structures (LLCs/S Corps), and proficiency with online bookkeeping and payroll systems.
Exceptional written and verbal English communication skills, with the ability to explain complex topics clearly and manage conflict effectively.
Strong organizational skills with the ability to manage multiple clients and tasks simultaneously.
A collaborative, professional mindset with a commitment to supporting colleagues and contributing to shared goals.
Strong critical thinking abilities, comfort with ambiguity, and a proactive approach to identifying and solving customer problems.
Confidence engaging with customers across email, phone, video, and text.
What we offer:
Remote-Friendly Environment: Flexibility to work from home while staying connected to the team. Please note that we're open to remote candidates within the U.S. for this role, but Bay Area-based employees follow a hybrid schedule.
Health & Wellness: $200 quarterly reimbursement to support your well-being.
Fresh Lunch: Provided on in-office days for those in a hybrid schedule.
Commuter Support: $150 monthly reimbursement for transit expenses for those in a hybrid schedule.
Health & Wellness: $200 quarterly reimbursement to support your well-being.
Time Off: Flexible PTO plus 14 company holidays.
Comprehensive Coverage: 100% medical, dental, and vision for employees; 75% coverage for dependents.
Parental Leave: 16 weeks fully paid.
Retirement & Ownership: 401k plan plus an equity package.
Team Connection: Quarterly virtual events and an annual in-person summit.
#LI-Remote