Vice President of Franchise Operations
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 5d ago
The date the source published, not the day we noticed it (2026-10-05). Last seen at its source just now.
We have tracked this listing since 9 Oct 2026 (1 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
Remote, United States
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $170.2k–230.0k/yr
Middle 50% of 139 listings that do state pay — Operations · Head · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Greenhouse employer's own board first seen 1d ago · last seen just now
The listing
Position Overview:
The Vice President of Operations serves as the senior operational leader for the brand and is responsible for developing and executing the operational strategy that drives franchisee success, system growth, customer satisfaction, and financial performance.
Reporting directly to the Brand President, the Vice President is a member of the Brand Leadership Team and partners closely with Franchise Development, Marketing, Finance, Product, Technology, Human Resources, and Shared Services to develop and execute strategies that strengthen the franchise system and achieve the brand's strategic and financial objectives.
This role provides executive leadership to the Operations organization while building the people, processes, systems, and organizational capabilities necessary to support a growing franchise network. The Vice President establishes operational vision, drives organizational effectiveness, improves franchisee unit economics, and ensures operational excellence across the brand.
Core Responsibilities:
Executive Leadership & Strategy
- Develop and execute the brand's operational strategy in alignment with overall business objectives.
- Serve as a strategic advisor to the Brand President and executive leadership team.
- Participate in annual strategic planning, budgeting, and long-range business planning.
- Translate company strategy into operational priorities, initiatives, and measurable outcomes.
- Identify emerging opportunities, risks, and industry trends that impact the franchise system.
- Champion innovation and continuous improvement throughout the organization.
Operational Leadership
- Provide executive leadership for all operational support functions across the franchise system.
- Establish operational standards, service models, and support strategies that enable franchisee success.
- Ensure consistency in operational execution across all markets.
- Drive operational scalability to support continued system growth.
- Oversee operational governance and accountability across the organization.
Franchise Performance & Business Growth
- Own franchise system operational performance and franchisee business health.
- Drive improvements in franchisee profitability, operational execution, customer satisfaction, and unit economics.
- Establish performance expectations and accountability measures for franchisees and Operations teams.
- Partner with Franchise Development to improve franchisee onboarding, ramp-up, and long-term success.
- Lead initiatives that improve franchisee engagement, retention, and overall system performance.
Financial Leadership
- Partner with the Brand President to achieve annual revenue, EBITDA, and operational performance objectives.
- Develop and manage the Operations budget.
- Analyze operational and financial metrics to identify trends and improvement opportunities.
- Allocate operational resources to maximize organizational effectiveness and return on investment.
- Ensure operational initiatives support overall business profitability.
Organizational Leadership
- Build, lead, and develop a high-performing Operations organization.
- Recruit, develop, and retain exceptional operational leaders.
- Create succession plans for key leadership positions.
- Foster a culture of accountability, collaboration, innovation, and continuous learning.
- Mentor Directors and senior leaders to strengthen organizational capability.
Cross-Functional Leadership
- Partner with Franchise Development to optimize franchise lifecycle support.
- Collaborate with Marketing, Finance, Product, Technology, Training, and Shared Services to execute strategic initiatives.