Remote Customer Service Representative (Malaysia Based)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 353d ago
The date the source published, not the day we noticed it (2025-10-23). Last seen at its source 1h ago.
We have tracked this listing since 9 Oct 2026 (1 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Malaysia
No source stated where this role may be worked. This is read from the ad's own words.
Pay not stated
Similar roles pay $1,325–1,575/mo
Middle 50% of 12 listings that do state pay — Customer · all levels · APAC · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Greenhouse employer's own board first seen 1d ago · last seen 1h ago
- location not stated
The listing
Compensation:
Base salary: 4000 MYR + 1200 MYR performance bonus per month — Night shift (Malaysia time)
Job Responsibilities:
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Serve as the first point of contact for users, answering inquiries, providing course information, and resolving issues.
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Proactively reach out to potential customers, offer detailed course consultations, and help them make informed educational choices.
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Maintain strong relationships with existing customers by providing efficient and high-quality service, responding promptly and professionally to inquiries and requests.
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Keep accurate and detailed customer records, including all interactions, transactions, feedback, and complaints.
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Collaborate with the team to collect customer feedback and help optimize our products and services.
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Stay up-to-date on company course content, pricing, and policies to ensure the accuracy of information provided to customers.
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Participate regularly in training webinars to learn the latest educational information and product knowledge, enhancing professional skills.
Job Requirements:
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Bachelor’s degree or above from a full-time university; fluent in Chinese, CET-4 or above, with basic English reading and communication skills.
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Experience in customer service or similar roles preferred; candidates with an education industry background are highly valued.
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Excellent communication, interpersonal, and customer service skills.
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Strong ability to work independently, manage time efficiently, and complete tasks on schedule.
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Proficiency in CRM systems and other related office software.
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Positive work attitude, patience, and strong customer-oriented mindset.
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Strong problem-solving ability, able to handle customer issues professionally and positively.
Work Schedule:
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Remote work: 40 hours per week, 5 days a week.
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Fixed shift will be confirmed before onboarding.
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Night shift: Malaysia Time 1:00 AM – 10:00 AM or 11:30 PM – 8:30 AM
Company Introduction:
Think Academy US, a subsidiary of TAL Education Group — a global leader in education — is an international educational institution specializing in mathematics. Headquartered in the United States, we are committed to providing high-quality math courses for students aged 3–18 worldwide, helping them build a solid foundation in mathematics while developing critical thinking and problem-solving skills.
As our business continues to expand and diversify, we are seeking a talented, dedicated, and responsible Remote Student Advisor (Customer Service). This part-time remote role focuses on providing course consultations to prospective students, proactively engaging potential customers, and delivering high-quality support to existing clients. The Student Advisor plays a vital role in maintaining our educational excellence and supporting our global learner community.