Support Trainer
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 1d ago
The date the source published, not the day we noticed it (2026-10-09). Last seen at its source 1h ago.
We have tracked this listing since 9 Oct 2026 (1 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
United State - Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $82.5k–150k/yr
Middle 50% of 393 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Greenhouse employer's own board first seen 1d ago · last seen 1h ago
The listing
About Donorbox
Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to raise over $4 billion in donations. 🚀
Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries. In 2026, Donorbox was named by Built In as one of the Best Places to Work in Washington, DC.
🏅 Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews — a reflection of the care our team puts into building products that nonprofits trust.
The Role
The Support Trainer plays a pivotal role in scaling Customer Support and Operations capacity by delivering high-impact new hire training, internal team enablement, and client training support. Working directly under the Training & Enablement Manager, this role absorbs core instructional and administrative workloads—such as onboarding new hires, regular internal training, and maintaining and creating LMS materials—to assist with strategic bandwidth for advanced enablement and product Go-To-Market (GTM) launches.
Responsibilities
- Conduct and facilitate recurring live new hire training, guiding support team members through product features, workflows, and internal tooling.
- Communicate and collaborate with key teams to ensure that all new hires reach operational readiness and achieve target competency metrics before entering into their roles.
- Monitor and support learners to maintain a ≥95% pass rate across all certification and LMS courses.
- Own and conduct regular internal trainings, product demos, and feature walkthroughs for support and operational teams.
- Assist the Training & Enablement Manager with enterprise client training sessions and high-value, multi-seat "white-glove" onboarding.
- Support customer-facing webinars hosted by leadership or enablement managers.
- Answer platform, technical, and Donorbox CRM questions during customer and internal enablement sessions to ensure smooth platform adoption.
- Help create, provide maintenance, and updates for LMS training modules, course materials, and knowledge-check quizzes.
- Collaborate with Product Marketing to ensure training collateral matches official marketing language, platform benefits, and product use cases.
- Build and deliver training assessments (tests/demos) to ensure sales and support reps can successfully demonstrate new features or products prior to release.
- Help create, maintain, and publish Knowledge Base (KB) articles to support quarterly content velocity goals.
- Ensuring that key training documentation and materials in Confluence are accurate and up to date.
- Assist in executing the 7-Day Pre-Launch SLA by preparing support documentation and internal training materials ahead of product rollouts.
Qualifications & Experience
- Experience: 2+ years of experience in Customer Support, Onboarding, Customer Success, or L&D within a SaaS environment.
- Instructional Delivery: Strong public speaking, presentation, and webinar hosting abilities.
- Technical Aptitude: Familiarity with CRM systems, LMS platforms (e.g., TalentLMS), and modern support ticketing software (e.g., Zendesk).
- Collaboration: Excellent interpersonal skills with the ability to bridge communications across Support, Product, and Product Marketing teams.
- Organization: High attention to detail with proven ability to handle multiple training schedules, documentation tasks, and client support sessions simultaneously.
Details
- Fully remote based in United States
- Salary: 60-70k USD annual salary
Benefits & Perks
- Fully remote work from the comfort of your home
- Generous time off policy of 21 days (birthday included 🎉), 8 designated/floating holidays, 2 paid volunteer days, and 5+ sick days (dependent on state)
- Employer-sponsored health insurance plan through TriNet, including medical (United Healthcare), dental, vision, and life
- 401(k) retirement plan via TriNet's partner, Empower, with an employer match of up to 4%
- Reimbursement package for home office expenses and professional development, up to $1.5k
- Eligibility for employee equity plan (stock options)
- Wellness program with fitness and mindfulness classes
- Love your work and our mission of serving nonprofits!
The Application Process
We have 6 stages:
- Apply here and fill out our questions to tell us about you!
- Prescreen Call with the Talent Team
- Interview with Hiring Manager
- Assignment
- Panel/Final Interview
- Background & Reference Checks
If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!
This employer participates in E-Verify to confirm the employment eligibility of all newly hired U.S. employees. To learn more about E-Verify, please visit www.e-verify.gov.