Customer Success Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 2d ago
The date the source published, not the day we noticed it (2026-10-09). Last seen at its source 2h ago.
We have tracked this listing since 10 Oct 2026 (1 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Canada
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $79.8k–115k/yr
Middle 50% of 35 listings that do state pay — Customer · all levels · Canada · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen 1d ago · last seen 2h ago
The listing
CUSTOMER SUCCESS MANAGER
POSITION SUMMARY:
Lead the delivery of Insights Communities while building strong, consultative relationships with clients. Ensure each program meets business goals and delivers an exceptional member experience and insights.
KEY JOB RESPONSIBILITIES:
· Manage community setup, recruitment, engagement, incentive management, renewal, and overall health.
· Collaborate with sales to understand client needs and provide proactive, tailored recommendations.
· Design creative solutions using available tools and processes to exceed client expectations.
· Serve as the primary contact for clients, internal teams, and external vendors, fostering and maintaining successful relationships with all parties.
· Lead client calls, strategize on activities to keep community engaged.
· Manage vendors and partners to ensure projects stay on schedule and within budget.
· Ensure timely completion of all deliverables, including meeting deadlines for invoicing.
· Continuously monitor program elements, anticipate/identify potential problems, and manage to resolution.
· Work within Sago systems effectively throughout life cycle of project.
· Work collaboratively with clients to provide timely updates on community status.
· Collaboration and supporting internal and external teams including programming, data processing, insights and reporting (quant and qual).
· Validation and preparing of deliverables (datasets, reports, engagement activities/calendars, communications to community members, incentive management).
· Meet clients’ timeline expectations and highest quality of deliverables in the most efficient way maintaining margin for projects.
· Work in accordance with the SOP's of company.
· Other duties as assigned.
Requirements
CORE COMPETENCIES:
· Technical orientation, logical thinking, analytical and solution-oriented mind
· Customer service, multi-tasking, and time management skills
· Quickly adopts to changes and new processes
· Superior communication and consultative skills
· Focus on quality and attention to detail
· High work ethic and team player attitude
· Client Focus
· Effective communication skills – written and oral
· Collaboration and Teamwork
· Ability to multi-task and flexibility
· Decision Making and Problem Solving
· Fluent in English (written and oral)
QUALIFICATIONS
Education:
· Bachelor’s Degree or equivalent
Experience:
· Must have 3-4 years of client-facing experience in a market research environment and Insight Communities.
· Experience with research design, reporting, data analysis, international data collection, multi-mode methodology, is a plus.
Computer Skills:
· Advanced MS Office skills (Excel, Word, PowerPoint) required
Experience in DIY survey tools (e.g. Alida) is a plus