Support Specialist for a Shared Team
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 10h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 89d ago
The date the source published, not the day we noticed it (2026-07-14). Last seen at its source 2h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,325–1,575/mo
Middle 50% of 12 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen 10h ago · last seen 2h ago
The listing
About the Company:
Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.
About the Position:
We’re looking for a motivated, independent, and highly organized Support Specialist with a strong work ethic and the ability to multitask. The successful candidate will be part of a shared team that will support a few clients simultaneously by phone, email, and chat.
Responsibilities:
- Provide customer support by phone, email, and chat in a timely manner.
- Analyze, triage, and troubleshoot cases that need technical help and ensure that proper troubleshooting steps are done prior to escalation to the right department.
- Be proactive and take initiative in improving work processes.
Requirements
- Excellent English communication skills: verbal, writing, and reading – MUST
- 2+ years of experience in customer support or technical support roles – MUST
- Experience supporting point-of-sale (POS) systems or property management systems (PMS) within the hospitality industry – ADVANTAGE
- Experience supporting eCommerce businesses using platforms such as Shopify, WooCommerce, ShipStation, and other eCommerce tools – ADVANTAGE
- Experience using help desk platforms such as Zendesk, Freshdesk, Zoho, Intercom, and similar tools – ADVANTAGE
- Ability to learn quickly and effectively manage multiple client accounts simultaneously
Setup & Availability
- Stable internet connection (100+ Mbps) and a quiet, professional workspace – MUST
- Flexible to work on a rotating schedule, including day, mid, night, weekend, and holiday shifts, as the team provides 24/7 support – MUST
Benefits
- Above-market base
- Fully remote, long-term role — no commute, no office mandate
- Well-defined processes and structured workflows
- Real growth track: lead or specialist roles