Customer Success Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 12h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 52d ago
The date the source published, not the day we noticed it (2026-08-20). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Thailand
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,325–1,575/mo
Middle 50% of 12 listings that do state pay — Customer · all levels · APAC · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen 13h ago · last seen 1h ago
The listing
Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 65 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.
We’re looking for a proactive Customer Success Manager to help hotels in Thailand grow their online revenue with Exely’s digital tools. You’ll analyze clients’ current setup, website, booking engine, PMS, OTA presence, identify growth opportunities, and build clear recommendations to boost efficiency and profit. Through regular calls and on-site meetings, you’ll guide hoteliers in implementing solutions that drive measurable results.
Main KPIs: revenue growth, the number of successfully implemented recommendations and retention of key clients.
Requirements:
- Excellent communication and objection-handling skills; comfortable with calls and visits.
- Based in Thailand (Bangkok/Pattaya) region, ready to travel across Bangkok/Pattaya.
- Native in Thai, advanced English.
- Experience in active sales or customer success is a plus.
- Understanding of hotel revenue structure, internal operations, and systems (booking engine, OTA, PMS, channel manager).
- CRM proficiency and a strong customer-oriented mindset required.
Hiring Process
HR Screen with Recruiter → Test task → Professional Interview with Hiring Managers.
Possible career path: Business Development Manager or Account Manager.
Requirements
- Based in Bangkok/Pattaya, Thailand;
- At least 1 year hands-on experience within Account Management/Sales/Revenue management/Customer Success in Hotels/OTAs/HotelTech/IT-companies/E-com/Airlines;
- Experience in OTA/Hotels (Revenue/Sales/Marketing/E-com departments) would be a great advantage;
- Knowledge of revenue structure of hoteliers would be a great advantage;
- Strong communication skills, both written and verbal Thai and English;
- Very proactive, able to build strong relationships with clients;
- Strong analytical skills;
- Comfortable with CRM and computer software (Excel, Power BI);
- Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira).
Benefits
- Competitive salary based on your experience;
- Commissions based on KPI;
- It's remote full time job with working hours 09AM-6PM (timezone where you are located in);
- Laptop, headset and mobile phone for work;
- You will have a dedicated training manager, with onboarding and constant support from an experienced manager. Initially, you will be accompanied by members of our international team to meetings;
- The start-up environment is fast-paced and constantly growing, with full support from our established international team;
- The company covers business trips around Thailand;
- Network activities with colleagues from around the world;
- Online&Offline camps, workshops and gatherings.