Customer Support Associate
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 10h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 18d ago
The date the source published, not the day we noticed it (2026-09-23). Last seen at its source 3h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $82.2k–150k/yr
Middle 50% of 392 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen 10h ago · last seen 3h ago
The listing
About Simplilearn
Simplilearn is the world’s #1 online Bootcamp provider, enabling learners around the globe with rigorous and highly specialized training offered in partnership with world-renowned universities and leading corporations. We focus on emerging technologies and skills, such as data science, cloud computing, programming, and more — that are transforming the global economy. Our training is hands-on and immersive, including live virtual classes, integrated labs and projects, 24x7 support, and a collaborative learning environment. Over two million professionals and 2000 corporate training organizations across 150 countries have harnessed our award-winning programs to achieve their career and business goals.
Simplilearn has collaborated with Fullstack Academy to leverage its widespread footprint in the US region and partnerships with Top US universities to grow internationally.
About the team: Our team blends live instruction, personalized support, and career-focused resources to deliver meaningful outcomes for learners worldwide. Our team has a strong focus on US interactions and expectations; however, our programs are not limited to one geography.
We are looking for a customer-focused, enthusiastic, and persuasive Customer Support Associate to join our U.S. team. In this role, you will proactively reach out to enrolled learners via phone and email, guiding them through their learning journey, addressing concerns, and ensuring they stay engaged and on track to complete their programs.
This is not a technical support or product troubleshooting role — instead, you’ll serve as a friendly, reliable point of contact to boost learner success and satisfaction.
Key Responsibilities:
- Conduct regular outbound calls to learners to:
- Welcome them to the program.
- Remind them of upcoming classes or milestones.
- Encourage participation and course completion.
- Follow up with inactive or at-risk learners to understand challenges and offer support.
- Provide clear, empathetic guidance to help learners navigate their journey.
- Log all learner interactions and status updates in the CRM (e.g., Salesforce).
- Collaborate with internal teams (operations, academic advisors, etc.) to address learner needs.
- Share learner feedback and insights to help improve the overall learner experience.
- Manage feedback and Testimonials from the learner
Requirements
- 1–2 years of experience in customer support or learner engagement roles.
- Strong spoken and written communication skills, with a clear, friendly phone presence.
- Self-motivated with a learner-first mindset and high attention to detail.
- Ability to multitask, manage time effectively, and work independently in a remote setup.
- Experience using CRM tools like Salesforce, HubSpot, or similar is a plus.
- Comfortable working in EST timezone, morning 8 AM to 4 PM
Benefits
- Compensation- $45k- $50k base per year with benefits like 401 K , Medical , Dental and Vision