Excellence Officer - Remote
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 12h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 40d ago
The date the source published, not the day we noticed it (2026-09-01). Last seen at its source 3h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Lebanon, Philippines, Palestine, Kazakhstan
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen 12h ago · last seen 3h ago
The listing
KAIZEN Asset Management Services is a leading property management firm in Dubai, is seeking a detail-oriented and results-driven individual to join our team as an Excellence Officer. At Kaizen, we are committed to continuous improvement and delivering exceptional quality in everything we do.
Responsibilities
- Respond promptly and professionally to customer inquiries and complaints via phone, and email.
- Provide accurate information about our properties, amenities, and leasing options.
- Assist customers in navigating our online platforms and resolving any technical issues they may encounter.
- Coordinate with other departments to ensure timely resolution of customer issues and requests.
- Maintain detailed and accurate records of customer interactions in our CRM system.
- Gather and analyze customer feedback to identify areas for improvement and recommend appropriate actions.
- Collaborate with the marketing team to develop and implement customer engagement initiatives.
- Stay updated on industry trends, market conditions, and competitors to provide valuable insights to customers.
- Conduct customer satisfaction surveys and utilize feedback to improve our service delivery.
Requirements
- Bachelor's degree in Business Administration, Engineering, or a related field
- Excellent analytical and problem-solving skills.
- Attention to detail and ability to manage multiple projects simultaneously.
- Excellent communication and interpersonal skills.
- Proficiency in using quality management tools and software.
- Strong organizational and project management skills.
- Ability to work both independently and as part of a team.
- Commitment to continuous improvement and excellence.