German Speaking Service Desk Agent
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 15h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 124d ago
The date the source published, not the day we noticed it (2026-06-09). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Hungary
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Workable employer's own board first seen 16h ago · last seen 1h ago
The listing
We are looking for a German Speaking Service Desk Agent to join an international IT support team. In this role, you will provide first-line technical support to end users, handle incidents and service requests, and ensure high-quality customer service in a multilingual environment.
Your responsibilities will include:
- Managing incoming incidents and service requests via phone, email, and ticketing systems
- Creating, categorizing, tracking, and resolving support tickets
- Monitoring and escalating tickets according to agreed service levels
- Collaborating with technical teams and internal stakeholders
- Providing remote troubleshooting and technical assistance to end users
- Maintaining documentation and knowledge base articles
- Supporting onboarding and knowledge-sharing activities within the team
- Participating in an on-call support rotation
- Handling major incidents and communicating updates to relevant stakeholders
Requirements
- IT-related education or relevant professional experience in IT support or helpdesk environments
- Fluent Hungarian, German, and English language skills
- Strong customer service and communication skills
- Knowledge of PC hardware, operating systems, and software technologies
- Experience with Active Directory
- Experience using remote support and remote desktop tools
- Ability to work independently as well as collaboratively within a team
- Structured, solution-oriented, and quality-focused approach to work
- Resilience and ability to manage multiple priorities
Nice to have
- Knowledge of IT Service Management (ITSM) processes
- Experience with ServiceNow
- ITIL certification
- Previous experience in retail or customer-facing environments
Benefits
- Flexible working arrangements with up to 100% remote work within Hungary
- Opportunity to work in an international and multicultural environment
- Exposure to large-scale IT operations and enterprise-level support processes
- Professional development opportunities, training programs, and certifications
- Long-term career growth within a rapidly expanding organization
- Supportive team culture and collaborative working environment
- Challenging projects and the opportunity to work with global stakeholders