Systems Administrator
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 11h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 10d ago
The date the source published, not the day we noticed it (2026-10-01). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Workable employer's own board first seen 11h ago · last seen 1h ago
The listing
About us:
Thrive delivers upon the promise of technology by enabling our clients’ digital transformation journeys with best practices on an AI, cybersecurity and cloud focused NextGen managed services platform.
Thrive’s culture is powered by diverse talent, big ideas, and a customer-first mindset—and it’s what truly sets us apart. Thrive is built for people who want more than a weekday routine. If you’re hungry to grow, eager to tackle new challenges and ready to drive real impact in a rapidly expanding environment, then welcome to THRIVE!
Position Overview
System Administrators provide remote support across diverse, multi-tenant environments, handling escalated incidents and complex service requests. The role involves advanced troubleshooting, implementing changes, coordinating with other teams, and serving as an escalation point for engineers within the team, while maintaining clear client communication. Thrive seeks technically proficient professionals with strong verbal and written skills, a desire to learn across all aspects of IT, and the ability to thrive in a fast-paced, collaborative environment with broad technical exposure and opportunities for growth.
Responsibilities
- Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
- Perform secondary response and advanced troubleshooting of escalated customer issues, addressing single-user and system-impacting incidents while accurately documenting all actions in Thrive’s tools.
- Analyze and document unfamiliar client server, workstation, and network environments to determine the fastest and most effective path to incident resolution.
- Support and troubleshoot diverse computing environments across a wide range of business clients.
- Perform rapid root-cause analysis of workstation-, server-, and network-level incidents, including complex and escalated issues.
- Troubleshoot and resolve high-level workstation, server, and network incidents independently, following Thrive’s standard operating procedures and best practices.
- Utilize appropriate software utilities and vendor- or application-specific tools to achieve timely resolution of customer incidents.
- Set and manage client expectations throughout the troubleshooting process, providing appropriate updates, next steps, and demonstrating the correct level of urgency.
- Communicate troubleshooting actions and resolutions clearly, using technical or non-technical language appropriate to the audience.
- Provide guidance to clients on applications, Thrive best practices, and general infrastructure standards.
- Develop, document, and help implement client standards based on Thrive best practices; evaluate client environments and identify opportunities for improvement.
- Identify recurring issues and contribute to permanent resolutions through problem management and continuous improvement initiatives.
- Review client environments for security best practices, proactively identifying risks and participating in change management activities.
- Monitor and manage escalated service tasks, ensuring proper prioritization, documentation, and escalation.
- Provide escalated support, mentoring, and technical leadership to other engineers, collaborating with team leadership to improve service delivery.
Requirements
- Provide escalated support, mentoring, and technical leadership to other engineers, collaborating with team leadership to improve service delivery.
- Experience supporting virtual desktops
- 3–5 years in IT support/operations, including MSP or multi-tenant experience.
- Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint.
- Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs).
- Experience with endpoint security (EDR/AV), backup/DR, patch management.
- Proficient with PowerShell scripting and automation.
- Strong incident management, change control, and documentation.
- Excellent written and verbal communication, documentation, and time-management skills.
- Ability to work independently and collaboratively in a team environment.
- Availability to work after hours or participate in on-call rotations as required.
- Excellent customer service skills
Preferred Certifications
- CompTIA Network+ / A+
- Microsoft Certified: Azure Administrator (AZ-104) or Microsoft 365 Administrator (MS-102)
- ITIL v4 Foundation (modules)