Senior Customer Success Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 7d ago
The date the source published, not the day we noticed it (2026-10-05). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description agrees: it names United States.
What the ad says
…open to any candidates located in the continental US…
Pay
$125k–145k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Ashby employer's own board first seen 2h ago · last seen just now
The listing
Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.
About The Role:
Your north star: Cultivate indispensable partnerships with our employer and health plan clients, driving growth and expanding our reach to deliver care to families.
This role reports to the Customer Success Director and is open to any candidates located in the continental US.
What you'll do
Serve as the primary point of contact and trusted advisor for Pomelo’s customers, developing strong relationships and a deep understanding of their business and member needs
Proactively engage a complex set of customers to ensure seamless implementations and deliver an ongoing, exceptional customer experience
Advocate for strategic customer needs and feedback internally, and work cross-functionally to achieve key outcomes and results for customers and Pomelo
Develop and deliver regular business reviews with customers to identify areas for improvement, demonstrate Pomelo’s impact on both patients and employers, and drive customer retention
Identify and mitigate risks, escalating critical customer issues to appropriate stakeholders and driving prompt resolution
Collaborate closely with Pomelo growth, marketing, and operations teams on strategic customer opportunities, including presentations, enrollment campaigns, or other initiatives critical to Pomelo’s customer success
Proactively identify broader trends and gaps across your customers, and drive solutions across relevant internal and external stakeholders
Who you are
5+ years of experience in consulting, customer success, or project management, with preferably 2+ years of health tech or healthcare experience
Strong project management and creative problem solving experience, with a proactive, solution-oriented, and customer-focused mindset
Proven experience leading multiple projects and competing priorities across a range of external stakeholders and cross-functional internal teams
Exceptional written and verbal communication skills
Self-motivated and eager to thrive in a fast-paced metric-driven environment, with a track record of meeting or exceeding customer satisfaction, retention, and expansion goals
Willingness and interest in using data and research to learn new content areas
Bonus points if you have any of the following:
Skilled at building strong, cross-functional relationships and is seen as a trusted partner. Can communicate complex concepts clearly and concisely to all audiences, ensuring the guidance is understood and implemented
Experience implementing solutions for employers or managing employer relationships
Experience in a virtual care setting
Why you should join our team
By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged, and have fun with your team while doing it.
Benefits and Perks
Comprehensive Health, Dental, and Vision coverage for employees and their families
High deductible Health Plans with Health Savings Account (HSA) options
Flexible Spending Account (FSA)
Equity grant participation
401(k) program
Competitive vacation policy
16 weeks paid parental leave
Fully remote work flexibility (within the US)
Compensation
The expected base salary range offered for this role is $125,000-$145,000. This role is also eligible for an annual performance bonus and equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications.
We are committed to hiring the best team to improve outcomes for all mothers and babies. To solve the complex challenges facing the diverse population we serve, we need diverse perspectives, actively welcoming people of all races, ages, sexual orientations, gender identities and expressions, national origins, religions, disabilities, and veteran statuses. We strive to cultivate an inclusive and respectful environment where team members thrive by working across disciplines, moving fast, making data driven decisions, learning continuously, and always putting the patient first.