Patient Enrollment Specialist (REMOTE)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 281d ago
The date the source published, not the day we noticed it (2026-01-25). Last seen at its source 8h ago.
We have tracked this listing since 12 Oct 2026 (21 days). The employer's own board has carried it every time we have read it, most recently 8 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $95.2k–135.8k/yr
Middle 50% of 1252 listings that do state pay — Healthcare · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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BambooHR employer's own board first seen 21d ago · last seen 8h ago
The listing
Patient Enrollment Specialist, Tennessee (Remote)
Location: Remote, Tennessee
Hours: Full-time availability
About PharmD Live
PharmD Live is a pharmacist-led, technology-enabled healthcare organization delivering Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and other value-based clinical programs. We partner with providers, payers, and patients to improve outcomes, enhance medication safety, and support whole-person care through compliant, patient-centered virtual services.
Role Summary:
The Patient Enrollment Specialist plays a critical role in connecting eligible patients to PharmD Live’s clinical programs. This is a remote role focused on patient education, enrollment, and care coordination. The ideal candidate is a certified Medical assistant, confident, empathetic, results-driven, and comfortable operating in a fast-paced, metrics-oriented environment with high outbound call volume.
This role requires the ability to clearly articulate program value, address patient concerns, and successfully complete enrollment, often within a single interaction while maintaining professionalism, compliance, and patient trust.
Key Responsibilities
Patient Engagement & Enrollment
- Conduct outbound and inbound calls to educate patients on CCM, RPM, and related clinical programs
- Clearly explain program benefits, eligibility, consent, and expectations
- Successfully enroll patients during live interactions while addressing objections and questions
Scheduling & Care Coordination
- Schedule patient appointments with clinical pharmacists and care teams
- Ensure smooth handoffs between enrollment and clinical operations
Communication & Follow-Up
- Respond promptly to patient inquiries via phone, voicemail, and email
- Communicate with provider offices and insurance representatives as needed to support enrollment
Documentation & Compliance
- Accurately document all patient interactions in accordance with CMS, HIPAA, and internal quality standards
- Ensure consent, eligibility, and enrollment data are complete and audit-ready
Collaboration & Performance
- Partner cross-functionally with clinical, operations, and quality teams
- Meet or exceed enrollment, call volume, and quality benchmarks
- Participate in training, coaching, and continuous improvement initiatives
Required Qualifications
- Minimum of 3 years of customer service experience in a healthcare or patient-facing environment (required)
- At least 2 years of medical billing experience, with working knowledge of healthcare workflows (required)
- 3 or more years of experience in a physician office or medical clinic setting (required)
- 3+ years of medical clinic experience with demonstrated performance and reliability (required)
- Prior sales or enrollment experience in healthcare or related industries (preferred)
- Must have a Medical Assistant certification
Core Competencies
- Strong interpersonal and communication skills with the ability to quickly establish trust with patients and clinical staff
- Excellent organizational skills with a high level of accuracy and attention to detail
- Proven ability to perform in a fast-paced, metrics-driven, and goal-oriented environment
- Self-motivated with the ability to manage priorities independently