Support Operator LATAM (m/f/x)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 3h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 3d ago
The date the source published, not the day we noticed it (2026-10-09). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Argentina, Brazil, Peru
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,400/mo
Middle 50% of 15 listings that do state pay — Customer · all levels · Brazil · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Recruitee employer's own board first seen 3h ago · last seen just now
The listing
Do you enjoy helping customers with complex issues?
Are you a champion of customer-first processes?
Do you have an interest in competitive video gaming?
Are you able to work on weekends?
If the answers to the above questions are yes, then this role could be ideal for you!
In this role, you will join the Support Organization at GRID, a team of 10+ customer-facing Support Agents across the globe, where a professional client-first mentality is crucial to delivering customer service excellence.
You will be involved in various activities before, during, and after esports tournaments, working with our partners (Tournament Organizers, Game Publishers) and customers (which include esports, media, and betting household names) to ensure tournaments are running smoothly and relevant game data is properly captured, processed, and distributed in a timely manner.
You will play a key role in identifying, documenting, and reporting technical and data issues. You will engage with customers through email, Slack, Discord, Telegram, and Teams to ensure customers' questions and issues are quickly acknowledged and resolved as soon as possible or escalated to the engineering team if needed.
What you will do
Collaborate with esports tournament organizers to ensure content is correctly configured for GRID to collect and distribute official data
Monitor live esports data feeds to ensure accuracy, integrity, and uninterrupted delivery to clients
Identify and resolve real-time data discrepancies, delays, or feed issues, escalating when necessary
Communicate directly with clients to resolve operational or data-related questions across multiple channels
Help improve the GRID product suite based on customer feedback and defects you’ve identified.
Log and track data quality and process issues
Continuously develop your knowledge of esports titles and GRID products to enhance service quality and decision-making
Contribute daily to our knowledge base to share your knowledge with GRID employees, partners, and customers
Your skills will include
A strong customer-first mindset
An interest in competitive video games (CS2, Valorant, Dota 2, PUBG with other games a plus)
Understanding of esports tournament structures, formats and rules
Previous experience in customer-facing Support roles
Experience with collaborative tools such as Slack, GSuite, Discord, Teams
Some level of computer science knowledge would be a plus
Available to work shifts and weekends if required
Excellent written and spoken English, with other languages a plus