Senior Application Support Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 3h ago
The date the source published, not the day we noticed it (2026-10-12). Last seen at its source 2h ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
Colombia
The description agrees: it names Colombia.
What the ad says
…Location: Colombia Mode: Remote We at Coforge are hiring Senior Applic…
Pay not stated
Similar roles pay $1,250–1,400/mo
Middle 50% of 15 listings that do state pay — Customer · all levels · Colombia · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Greenhouse employer's own board first seen 2h ago · last seen 2h ago
The listing
Job Title: Senior Application Support Specialist
Key Skills: Application Support, SaaS Support, Technical Troubleshooting, Zendesk, Intercom, Web & Mobile Applications, Customer Support, Incident Escalation
Experience: 3+ YOE.
Location: Colombia
Mode: Remote
We at Coforge are hiring Senior Application Support Specialist (#14816-4-5) with the following skill set.
Key Responsibilities
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Provide technical customer support through live chat and ticketing platforms, troubleshooting product, authentication, permissions, connectivity, browser, mobile, and application-performance issues.
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Independently own customer cases from initial contact through resolution, reproducing issues, gathering diagnostic evidence, providing workarounds, and confirming successful outcomes.
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Escalate complex technical issues with complete documentation, including business impact, reproduction steps, expected and actual behavior, troubleshooting performed, logs, and supporting evidence.
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Maintain accurate case documentation, contribute to knowledge-base content, identify recurring issues, and collaborate with senior support, Product, and Engineering teams to continuously improve the customer experience.
Required Skills & Qualifications
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3+ years of customer or technical support experience, preferably supporting B2B SaaS products.
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Experience independently managing customer cases from intake through resolution.
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Strong technical troubleshooting skills across web and mobile applications, browsers, operating systems, account access, permissions, and basic networking.
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Experience with Zendesk, Intercom, or comparable customer support platforms.
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Strong analytical and problem-solving skills with a methodical approach to technical investigation.
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Ability to gather diagnostic evidence and create clear, actionable technical escalations.
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Excellent English written and verbal communication skills, including explaining technical concepts to non-technical customers.
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Strong case-management, documentation, organizational, and customer-service skills.
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Ability to work in a fully remote, distributed environment and collaborate effectively using tools such as Slack.
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Flexibility to work within a 24/7 support environment with rotating schedules and ability to use AI tools responsibly while validating AI-generated responses.
Preferred Skills:
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Experience troubleshooting SaaS integrations, APIs, logs, or data-synchronization issues.
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Experience supporting enterprise or operational software customers.
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Familiarity with maintenance, manufacturing, facilities, or asset-management workflows.
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Experience with AI-assisted customer support tools.
Posted On: 12-10-2026
At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.