Customer Billing and Support Associate
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked just now — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 19h ago
The date the source published, not the day we noticed it (2026-10-12). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Serbia
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $101.9k–175.1k/yr
Middle 50% of 10 listings that do state pay — Customer · all levels · Eastern Europe · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen 1h ago · last seen 1h ago
The listing
About Us:
HeadQuarters is a global start-up that partners with US cannabis companies to provide support in finance, sales operations, and logistics. We are currently seeking an Customer Billing and Support Associate to join our growing accounting team.
The Opportunity:
As a Customer Billing and Support Associate with HeadQuarters, you will be responsible for managing and monitoring receivables, preparing and processing invoices, and supporting customers with billing-related inquiries and account matters. We are looking for a detail-oriented, organized professional with excellent English and strong communication skills who is comfortable working with numbers and financial information and is ready to grow in a high-volume, fast-paced environment.
The working hours for this role are 9:00 AM–5:00 PM EST or 9:00 AM–5:00 PM PST, depending on the client.
In Serbia, this corresponds to 3:00 PM–11:00 PM or 6:00 PM–2:00 AM, respectively.
Key Responsibilities:
- Collections & Aging Management: Manage and maintain aged accounts receivable across wholesale retail accounts, ensuring timely collection efforts and resolution of delinquent balances.
- Proactive Follow-Up: Monitor aging reports and proactively follow up on upcoming and past-due invoices through phone calls, emails, and written correspondence while maintaining accurate documentation of all account activity, customer communication, and collection efforts.
- Dispute Resolution: Investigate, resolve, and reconcile account discrepancies, invoice disputes, deductions, short payments, and unapplied cash in a timely and professional manner.
- Payment Processing: Process, apply, and reconcile customer payments and credit memos accurately within Dynamics and Acumatica ERP systems.
- Credit Risk Monitoring: Monitor customer credit risk, review payment trends, assist with payment term requests, and support credit reviews for new and existing retail accounts.
- Sales Partnership: Partner with sales personnel to manage customer accounts, review credit limits, enforce credit holds on delinquent accounts, and balance collections priorities with customer relationship management.
- Account Reconciliation: Perform account reconciliations and support retail partners with statement reviews, payment research, and dispute resolution.
- Risk Escalation: Identify delinquent or high-risk accounts and recommend payment arrangements, escalations, third-party collections, or legal action when necessary.
- Reporting: Maintain accurate account records and prepare reporting related to AR aging, account status, collections activity, and critical account updates.
- Leadership Engagement: Participate in weekly meetings with the CFO and Financial Controller to provide updates on critical accounts, collection risks, and overall AR performance.
Qualifications:
- Excellent English communication skills, both written and verbal.
- Strong communication, presentation, negotiation, and problem-solving skills.
- Previous experience in billing, finance, accounting, collections, customer support, or a similar role is a plus.
- Highly organized, detail-oriented, and comfortable working with numbers, data, and financial information.
- Experience working with ERP systems is a plus; familiarity with Dynamics or Acumatica is an advantage.
Benefits
🌍 Work fully remotely in a flexible and collaborative environment
💼 Build your expertise inbilling and customer accounts while supporting leading U.S. cannabis companies
📈 Grow your career through hands-on experience, ownership, and continuous learning
Our Values
We are guided by curiosity, collaboration, and persistence. We seek to understand deeply, work collectively to solve complex challenges, and remain resilient in pursuit of meaningful, long-term impact. These principles shape how we operate as a team and how we support the success of our clients.
👉Take a look at this short video 🎥 featuring a few words from the CEO about our company, industry insights, and founding HQ!
Looking forward to meeting you!
www.tryheadquarters.com