Customer Service Representative
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 1d ago
The date the source published, not the day we noticed it (2026-10-12). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,300–1,600/mo
Middle 50% of 11 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen 2h ago · last seen just now
The listing
We are seeking a Customer Service Representative to assist the Customer Care team with entering orders, answering emails, etc. as needed. The ideal individual will be a self-starter, problem-solver, and exceptional communicator.
Key Responsibilities:
- Handle incoming and/or outgoing customer service-related emails with expedience and proficiency within the company standard when applicable
- Enter standard non-credit card, warranty, sample and contract orders and credits with accuracy, expedience, and proficiency within the company standard when applicable
- Close out service calls when applicable
- Complete installation calls for service when applicable
- Complete all assignments within established time frames or as set forth by company standard
- Provide all pertinent information regarding orders and order management including resolution follow-up to internal and external stakeholders when applicable
- Solve problems within the scope of company policy and departmental procedures to assure customer satisfaction
- Develop a strong working knowledge of company products, policies, procedures to assure customer satisfaction
- Report all issues, potential issues, customer satisfaction requests and improvement suggestions upwards through leadership team
- Meet or exceed individual, department and company goals
Requirements
- High school diploma or GED
- 2+ years customer service experience or comparable experience
- Ability to work in a team environment (multiple people working towards same/similar goal)
- Strong working knowledge of PC/Computer Systems including but not limited to Windows and Microsoft Office
- Strong verbal skills and written communication skills
- Demonstrate professionalism and dependability
- Ability to multi-task and prioritize work
- Ability to work independently and with little supervision
- Working knowledge of user systems, preferably SAP
Benefits
- Free lunch meal, fruits, snacks, and drinks (if you are in an onsite shift)
- Onsite gym with a free professional instructor
- Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
- Weekly engagement activities with prizes that are up to 3,000 PHP
- Free upskilling academy to improve your performance and skillset
- State-of-the-art facilities from toilets to your workstation
- Amenities such as sleeping quarters, game area, chat room, shower room