Customer Service Representative
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 21d ago
The date the source published, not the day we noticed it (2026-10-12). Last seen at its source 6h ago.
We have tracked this listing since 13 Oct 2026 (20 days). The employer's board dropped it once and re-listed it; it was last seen there 6 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Serbia, Ukraine, Bosnia and Herzegovina, North Macedonia
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $87.2k–122.8k/yr
Middle 50% of 14 listings that do state pay — Customer · all levels · Eastern Europe · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Recruitee employer's own board first seen 20d ago · last seen 6h ago
The listing
About the Role
We are looking for a Customer Service Representative to support customer accounts throughout the order fulfillment process. In this role, you will be responsible for processing purchase orders, coordinating with internal teams, monitoring order and shipping status, and ensuring customers receive timely and accurate updates.
The ideal candidate is highly organized, detail-oriented, proactive in communication, and comfortable coordinating across multiple teams to ensure customer requirements and delivery commitments are met.
Key Responsibilities
Purchase Order Management
Review purchase orders, including pricing, raw material availability, and production schedules.
Coordinate with the RFQ team when a quotation is required.
Enter and upload purchase orders into the system, ensuring all customer requirements, quantities, and due dates are accurately recorded.
Coordinate same-day with the Production Scheduler and Materials Manager to ensure orders are created and lead times are confirmed.
Send order acknowledgments to customers via email or customer portals.
Customer Communication & Support
Respond to customer requests, questions, and complaints on the same business day.
Investigate customer inquiries by coordinating with relevant internal teams and gathering the required information.
Clearly communicate timelines and provide updates when additional information or more time is needed to resolve a customer request.
Maintain professional, proactive, and timely communication with customers throughout the order process.
Customer Release & Schedule Management
Review, modify, and update customer blanket release schedules as needed.
Process customer releases received through EDI, customer portals, and email.
Ensure customer schedules and requirements are accurately reflected in internal systems.
Order & Delivery Monitoring
Review current and two-week future shipping lines to monitor on-time delivery performance.
Identify potential delays or risks to customer delivery dates.
Proactively communicate delays to customers and coordinate internally to determine realistic recovery timelines.
Follow up on recovery plans to ensure customer commitments are met.
Parts & Production Follow-Up
Track parts through OSS and monitor their progress to ensure timely processing.
Coordinate with OSS and relevant internal teams to identify potential issues and prevent delays.
Provide customers with accurate status updates when required.
Working conditions:
Work schedule: Monday - Friday 7 am-4 pm CST
Competitive Salary in USD
Remote mode of work
10+ business days of paid time off
Team building and corporate events
Equipment provided
A supportive team
Requirements
Previous experience in Customer Service, Order Management, Logistics, Supply Chain, Manufacturing, or a related field.
Experience working with Purchase Orders, customer schedules, and order fulfillment processes.
Strong written and verbal communication skills.
Ability to manage multiple customer requests and priorities simultaneously.
Strong attention to detail and accuracy.
Proactive approach to problem-solving and follow-up.
Experience working with EDI, customer portals, and/or ERP systems is a plus.
Ability to communicate effectively with both customers and internal departments.
Good organizational and time-management skills.
What We’re Looking For
Customer-focused: You prioritize customer needs and ensure timely, clear communication.
Detail-oriented: You carefully review orders, schedules, pricing, quantities, and delivery dates.
Proactive: You identify potential issues before they impact customers and take action to resolve them.
Collaborative: You work effectively with production, materials, scheduling, RFQ, and OSS teams.
Reliable: You follow through on requests and ensure commitments are met.