IT Support Analyst - Work From Home | Day Shift
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 11h ago
The date the source published, not the day we noticed it (2026-10-14). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,300–1,600/mo
Middle 50% of 11 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Workable employer's own board first seen 2h ago · last seen just now
The listing
The IT Support Specialist will provide L1 and L2 technical support across the organisation, serving as the first point of contact for IT-related issues and service requests. The role will support Microsoft 365 administration, user identity and access management, endpoint management, business application support, and device lifecycle processes.
- Provide L1 and L2 IT support via phone, email, Teams, and the service desk portal.
- Troubleshoot and resolve issues related to Windows, Microsoft 365, user accounts, devices, printers, and connectivity.
- Log, update, and manage support tickets while keeping users informed throughout the resolution process.
- Manage user accounts, passwords, MFA, permissions, and Microsoft 365 licenses.
- Support Exchange Online, Teams, SharePoint, and other Microsoft 365 services.
- Assist with device setup, configuration, and management through Intune and Autopilot.
- Provide first-level support for business applications and escalate complex issues to the appropriate teams.
- Coordinate with internal stakeholders and vendors to help ensure timely resolution.
- Support employee onboarding, role changes, and offboarding activities.
- Coordinate device deployment, recovery, and asset tracking.
- Follow IT security policies and best practices.
- Maintain accurate documentation and contribute to knowledge base articles and process improvements.
Click here to view the full job description.
Requirements
- Bachelor’s degree in information technology, Computer Science, Computer Engineering or a related field, or equivalent practical experience.
- 2 or more years in an IT service desk, desktop support, or managed service provider role, ideally supporting Australian or other overseas clients.
- Solid working knowledge of Windows 10/11, Microsoft 365 applications, Exchange Online, Teams and SharePoint, common peripherals and basic networking (DNS, DHCP, VPN, Wi-Fi).
- Hands-on experience administering user accounts in Entra ID or Active Directory, including password and MFA resets and group management.
- Experience working in an IT service management platform, with disciplined ticket notes and a sound grasp of incident, request and escalation processes.
- Excellent spoken and written English, with the confidence to support users of varied technical ability by phone, email and remote session.
- Ability to manage several tickets at once, follow procedures, and recognise when escalation is needed.
- Willingness and ability to work Australian business hours on an ongoing basis.
Nice-to-haves:
- Experience with Jira Service Management, ServiceNow or a comparable platform.
- Exposure to Microsoft Intune, Autopilot and endpoint compliance policies.
- Exposure to Business Central, D365 CRM, Power Platform or comparable ERP and CRM applications.
- Basic understanding of Power BI, including workspace access, report sharing and refresh troubleshooting.
- Experience with IT asset registers, equipment logistics and remote onboarding or offboarding.
- Certifications such as ITIL 4 Foundation, CompTIA A+, Microsoft 365 Fundamentals (MS-900), Endpoint Administrator (MD-102) or Microsoft 365 Administrator (MS-102).
Benefits
Why Join Twoconnect?
We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:
- Work from home
- Mon - Fri: 9:00 AM – 6:00 PM AEST/AEDT (adjustments will be made for daylight saving time)
- HMO with 2 free dependents and medical reimbursements
- Government-mandated benefits
- Opportunities to work with leading companies in Australia and beyond
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.
We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.
Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.
Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.