Customer Support Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 4h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 5h ago
The date the source published, not the day we noticed it (2026-10-14). Last seen at its source 1h ago.
Is it remote?
Global, Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Available worldwide
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Ashby employer's own board first seen 5h ago · last seen 1h ago
The listing
Hi! We are Liven. We develop a global ecosystem of products that help people gain self-observability and steer away from negative thoughts, patterns, and behaviors on their personal journey.
Inside our ecosystem:
— Self-discovery companion — an app that helps 2.5M users build a deeper relationship with themselves. It’s a space for self-exploration through AI coaching, mood trackers, sound practices, and bite-sized learning.
— Online Coaching — sessions with certified experts to navigate complex life situations.
— Supplements — for physical recovery and bodily support.
Liven is a company for the curious. We are driven by curiosity — an inner need to ask questions, dig deeper, and never stop in the face of the unknown. We are passionate about creating products and solutions that truly help. Our entire culture of experimentation exists to find better ways to support and guide people on their self-discovery journey.
If you are inspired by the idea of changing users’ lives, we’d love to get to know you!
As a Customer Support Specialist, you will:
— Help resolve user inquiries and issues;
— Communicate with users both in writing through support tickets and verbally via calls;
— Interact with English-speaking users from all over the world;
— Contribute to product improvement by escalating issues to the relevant teams.
What is important for us:
— Upper-Intermediate / Advanced English (B2+), both spoken and written;
— Willingness to work night shifts (~6 per month) from 11:00 PM to 8:00 AM;
— Ability to quickly adapt and learn new processes;
— Stress resilience;
— Strong communication skills, including the ability to handle user objections;
— Empathy and a customer-oriented mindset;
— Interest in emotional and behavioral well-being topics;
— Readiness for long-term cooperation.
What we offer:
— Fully remote work format. You can work from anywhere in Ukraine or worldwide;
— 18 days of paid vacation per year;
— Unlimited sick leave with a doctor’s certificate;
— Medical insurance;
— Flexible shift-based work schedule;
— Guaranteed 1-hour breaks during every shift;
— Bonuses for achieving goals and KPIs.
Still on Day 1: A Constant Expedition
We’ve reached a scale we’re proud of, but inside, we keep the “Day 1” spirit — constantly asking questions, testing hypotheses, and adapting to new contexts. If you are driven by new challenges and want to empower the team with your vision, let’s connect.
Fuel your curiosity at Liven 🔎