Case Manager - Personal Injury (Remote) | Ecuador
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 1d ago
The date the source published, not the day we noticed it (2026-10-14). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Ecuador
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen 1h ago · last seen just now
The listing
- Employment Type: Full-Time Contractor
- Workplace: Remote
- Compensation: USD $1,400 - $1,600 / month
- Schedule: Monday-Friday schedule, 8:30 AM–5:00 PM PST.
About Us
HireHawk connects skilled professionals around the world with meaningful remote opportunities at U.S. and Canadian companies. We focus on building high-performing remote teams where strong communication, ownership, and consistent follow-through matter. In this role, you will support a U.S. personal injury law firm while working remotely within a structured, outcomes-focused environment.
About the Role
As a Case Manager – Personal Injury (Pre-Litigation), you will take ownership of an assigned caseload from intake through settlement or transfer to litigation. You will be the central point of coordination between injured clients, medical providers, insurance adjusters, demand writers, and supervising attorneys.
Your work will directly influence how efficiently cases progress and how supported clients feel throughout what can be a stressful process. This is a strong fit for someone who already understands U.S. plaintiff-side personal injury work and can independently manage priorities while knowing when attorney involvement is needed.
The working schedule is Monday through Friday, 8:30 AM to 5:00 PM Pacific Time.
Responsibilities
- Own an assigned portfolio of personal injury cases from intake through demand, settlement, or transfer to litigation.
- Keep clients consistently informed about case status, medical treatment, upcoming steps, and outstanding requirements.
- Coordinate medical treatment, referrals, appointments, and follow-ups so clients remain on track with their care.
- Request, obtain, review, and organize medical records, billing statements, and other supporting case documentation.
- Communicate directly with insurance adjusters regarding claim status, liability, coverage, documentation, and settlement progress.
- Monitor treatment timelines, case milestones, deadlines, missing records, and outstanding documentation to prevent avoidable delays.
- Identify case issues, stalled treatment, liability concerns, or other risks early and escalate them to supervising attorneys when appropriate.
- Partner with demand writers to ensure files are complete, organized, and ready for demand preparation.
- Support settlement coordination by tracking outstanding balances, liens, documentation, and case closure requirements.
- Maintain complete, accurate, and well-organized case records within the firm's case management system.
Requirements
Must-Have:
- 2–3+ years of relevant experience supporting U.S. plaintiff-side personal injury cases, with hands-on case management experience strongly preferred.
- Demonstrated ability to manage pre-litigation matters from intake through medical treatment, demand preparation, and settlement.
- Experience communicating directly with injured clients, medical providers, and insurance adjusters.
- Strong written and verbal English communication skills, including the ability to communicate with clients professionally and empathetically.
- Strong organizational skills and the ability to manage multiple active cases, deadlines, documentation requirements, and competing priorities.
- Ability to work independently, maintain consistent follow-through, and recognize when an issue requires attorney involvement.
- High school diploma or equivalent required; relevant hands-on legal experience may substitute for additional formal education.
- Experience using Filevine, CASEpeer, SmartAdvocate, or a comparable legal case management platform.
Nice to Have:
- Experience supporting a California-based personal injury law firm, including familiarity with California claims, liability investigations, and settlement workflows.
- Associate's or bachelor's degree in Legal Studies, Paralegal Studies, or a related field.
- Experience preparing files for demand writers, including organizing medical records, bills, medical summaries, and supporting documentation.
- Experience managing a high-volume personal injury caseload.