Records Clerk Team Lead (Remote) | LATAM
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 1d ago
The date the source published, not the day we noticed it (2026-10-14). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Colombia, Mexico, Honduras, El Salvador, Ecuador, Nicaragua
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen 1h ago · last seen just now
The listing
- Employment Type: Full-Time Contractor
- Workplace: Remote
- Schedule: Monday-Friday TBD
About Us
HireHawk connects skilled professionals around the world with career opportunities at U.S. and Canadian companies, with a strong focus on building high-performing remote teams. We value people who communicate clearly, take ownership of their work, and thrive with clear expectations and measurable outcomes. Team members work in a fully remote environment with structured onboarding, dedicated coordination, and opportunities to grow alongside a scaling global organization.
About the Role
As the Records Clerk Team Lead, you will lead the day-to-day performance of a team responsible for obtaining, tracking, reviewing, and organizing medical records and billing documentation for U.S. plaintiff personal injury cases. You will combine hands-on records retrieval knowledge with people leadership, making sure requests move forward, documentation is complete, and potential delays are addressed before they affect case progress.
This role is designed for someone who understands that strong records operations are critical to personal injury case preparation. You will have meaningful ownership over team productivity, quality control, coaching, reporting, and process improvement while partnering closely with Case Managers and other legal operations stakeholders.
Responsibilities
- Lead and coordinate the daily workflow of Records Clerks and supporting team members, ensuring priorities are clear and assigned work is completed on schedule.
- Own the team's medical records and billing retrieval process across hospitals, clinics, physicians, and other healthcare providers.
- Keep outstanding requests moving by identifying delays, following up proactively, and resolving incomplete records, billing discrepancies, and provider-related issues.
- Monitor turnaround times, pending requests, productivity, accuracy, and other performance indicators to maintain strong team accountability.
- Coach and train Records Clerks on retrieval procedures, documentation standards, provider communication, HIPAA requirements, and team best practices.
- Conduct quality assurance reviews so medical records, billing statements, and supporting documentation are complete, accurate, and properly organized.
- Partner with Case Managers and other departments to ensure case documentation is available when needed for pre-litigation case preparation.
- Identify recurring workflow bottlenecks and recommend practical process improvements that increase efficiency without sacrificing accuracy.
- Maintain clear reporting on completed requests, outstanding documentation, follow-up activity, and individual and team productivity.
- Take ownership of complex provider issues and operational escalations, resolving what you can independently and escalating appropriately when management involvement is required.
Requirements
Must-Have:
- 3+ years of hands-on medical records retrieval experience supporting U.S. plaintiff personal injury matters.
- 1+ year of experience leading, supervising, training, or providing day-to-day direction to Records Clerks or a similar legal support team.
- Strong working knowledge of personal injury pre-litigation workflows and how medical records and bills support case preparation.
- Proven experience requesting, tracking, reviewing, and following up on medical records and billing statements from U.S. healthcare providers.
- Working knowledge of HIPAA requirements, medical authorizations, and appropriate handling of confidential patient information.
- Experience using a legal case management platform such as Filevine, CasePeer, SmartAdvocate, or a comparable system, along with strong Excel and reporting skills.
- Excellent written and spoken English, with the confidence to communicate professionally with healthcare providers, Case Managers, attorneys, and internal stakeholders.
Nice to Have:
- Experience supporting a California plaintiff personal injury law firm.
- Previous leadership experience within an offshore or globally distributed legal support team.
- Experience building or improving records retrieval KPIs, productivity dashboards, or turnaround-time reporting.
- A track record of improving team performance through coaching, quality reviews, workflow changes, or stronger accountability processes.