Customer Experience Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 6h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 9h ago
The date the source published, not the day we noticed it (2026-10-15). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,300–1,600/mo
Middle 50% of 11 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen 6h ago · last seen just now
The listing
Join Lifely as a full-time Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service and support to our Australian online customers. This is a great opportunity to be a part of a fast-paced, dynamic eCommerce business.
What you'll be doing
- Respond to customer inquiries and complaints via phone, email and live chat channels
- Troubleshoot product or order issues and provide solutions to ensure a positive customer experience
- Process customer returns, exchanges and refunds in a timely manner
- Assist with product research and provide recommendations to customers
- Identify customer trends and pain points to help improve our operations and service
- Contribute to the continuous improvement of our customer service processes and procedures
- Work during Australian business hours to align with customer needs
About us
Lifely is a leading eCommerce company specialising in innovative home and lifestyle products. With a strong presence in Australia and expanding globally, we are committed to providing our customers with exceptional products and services. Our diverse and talented team is passionate about creating a positive impact on the lives of our customers.
Apply now to become our next Customer Experience Specialist.
Requirements
What we're looking for
- 3+ years of experience in a customer service or call centre role, preferably in an eCommerce or retail environment
- Prior hands-on experience with returns, exchanges, refunds, and order issue resolution
- Experience handling customer support through phone, email, or live chat
- Strong communication and interpersonal skills with the ability to build rapport with customers
- Business-fluent English to effectively communicate with customers
- Experience with customer service or helpdesk software (e.g., Gorgias, Zendesk, Freshdesk, or a similar CRM/helpdesk tool)
- Experience with Shopify or other eCommerce platforms for customer support functions
- Availability during Australian business hours and US business hours
Benefits
What we offer
- Competitive salary
- Comprehensive healthcare and insurance benefits
- Opportunities for career development and advancement
- Work from Home role