Client Onboarding Specialist (LATAM)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 22d ago
The date the source published, not the day we noticed it (2026-10-12). Last seen at its source 2h ago.
We have tracked this listing since 18 Oct 2026 (16 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
LATAM
No source stated where this role may be worked. This is read from the ad's own words.
Pay not stated
Similar roles pay $1,200–1,500/mo
Middle 50% of 31 listings that do state pay — Customer · all levels · LATAM · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
JazzHR employer's own board first seen 16d ago · last seen 2h ago
- location not stated
The listing
Work Schedule: Monday–Friday | 8:30 AM – 6:00 PM EST (1-hour lunch)
Compensation: USD $1,000/month during the 3-month trial period, increasing to USD $1,500/month upon successful completion of the trial. This role also offers quarterly performance bonus opportunities based on team and individual goals.
About the Role
At Fiesta Health, we believe every family deserves an incredible first experience from the moment they reach out for help. As our Client Onboarding Specialist, you'll be the friendly, dependable voice families hear from the moment they're referred to us through the moment they're enrolled and receiving services. You'll guide them step by step — answering questions, gathering information, coordinating appointments, and clearing away any obstacles — so that starting care feels simple instead of stressful. This is a phone-first role: you'll spend the majority of your day on calls with families, building trust and momentum at every stage of their journey. You'll also help us build the systems, checklists, and playbooks that make onboarding faster and easier as our team grows.
What You'll Do:
- Serve as the primary point of contact for families from the moment a referral is received, guiding them by phone through every step of the onboarding journey.
- Conduct proactive outreach and follow-up calls to collect the information and documentation needed to move each family's case forward (contact details, insurance information, required forms and records).
- Help families understand and complete insurance verification, authorization, and documentation requirements, keeping them informed and reassured at every step.
- Schedule and confirm appointments, send timely reminders, and reschedule as needed so families never fall through the cracks.
- Identify and resolve barriers that could delay a family from starting services — such as insurance/payor transitions, transportation challenges, or missing paperwork — using creativity and sound judgment to find solutions.
- Keep accurate, up-to-date records of every family interaction in company systems.
- Help build and document repeatable outreach and onboarding processes, and contribute to training and growing the onboarding team over time.
- Fluent in English and Spanish (written and verbal) — required.
- Experience in a phone-based outreach, intake, scheduling, or client/patient onboarding role, ideally within healthcare or a service-based industry.
- Comfortable spending the majority of the workday on the phone with clients or families.
- A natural problem-solver with strong judgment and the ability to think creatively to remove obstacles.
- Excellent verbal and written communication skills, with a warm, empathetic, family-first approach.
- Strong organizational skills and the ability to manage a high volume of outreach and follow-ups at once.
- Familiarity with health insurance or authorization processes is a plus.
- Reliable high-speed internet and a quiet, professional home office setup.
Compensation and Benefits:
- USD $1,000/month during the 3-month trial period, increasing to USD $1,500/month upon successful completion.
- Performance bonus eligibility, paid quarterly, based on team and individual goals.
- 10 days of paid time off (PTO).
This role is expected to grow. As you help build scalable onboarding systems, you'll have the opportunity to help hire, train, and lead a small onboarding team over time.
At Fiesta Health, we believe that a diverse, inclusive, and equitable workplace is essential to our mission of delivering compassionate, high-quality care. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic.
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills—because the more inclusive we are, the better we can serve our community.