Customer Service Representative
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
First seen 15d ago
No source stated a posting date, so this is when the listing first reached us — which is a floor, not the real age. Last seen at its source 7h ago.
We have tracked this listing since 18 Oct 2026 (15 days). The employer's own board has carried it every time we have read it, most recently 7 hours ago.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Pay
$36k–52k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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JazzHR employer's own board first seen 15d ago · last seen 7h ago
The listing
About the Role
Vita Bella is looking for a detail-oriented and compassionate Customer Service Representative to support our patient monitoring team. This role is essential in ensuring patients have a smooth, supportive experience throughout their care—from onboarding to ongoing treatment support. If you’re organized, communicative, and comfortable juggling patient coordination with back-office tasks, you’ll feel right at home here.
Key Responsibilities
- Guide patients through the onboarding process and answer questions related to their membership and treatment
- Monitor medication refill needs and follow up on refill requests with patients/providers
- Assist patients with scheduling and tracking follow-up appointments
- Track medication orders and shipment status
- Communicate regularly with pharmacy representatives regarding orders, delays, and updates
- Coordinate with the medical team to relay patient updates and provider recommendations
- Respond to patient messages in a timely, professional, and empathetic manner
- Complete administrative and back-office tasks to support daily operations
- Maintain accurate patient records and documentation
- Previous experience in customer service, healthcare support, or patient coordination preferred
- Strong English written and verbal communication skills
- Excellent organizational skills and attention to detail
- Comfortable working with patient portals, messaging systems, and internal tracking tools
- Ability to multitask and manage follow-ups without dropping the ball
- Professional, empathetic, and patient-focused approach
- Full-time, stable schedule (40 hours/week)
- Competitive pay packages for part-time & full-time team members, bonuses, membership and healthcare discounts, and continuing education opportunities. Base pay range of $36,000 - $52,000 salary.
- Meaningful work supporting patient care and wellness
- Collaborative team environment with medical and pharmacy professionals
- Opportunity to grow within a healthcare support role
- Fast-paced but supportive work culture