Customer Support Specialist (Universal Team)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 13h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 14d ago
The date the source published, not the day we noticed it (2026-10-19). Last seen at its source 1h ago.
We have tracked this listing since 19 Oct 2026 (14 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Albania, Romania, Bulgaria, Egypt
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $70.2k–112.5k/yr
Middle 50% of 21 listings that do state pay — Customer · all levels · EMEA · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Workable employer's own board first seen 14d ago · last seen 1h ago
The listing
Hey there!
Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Universal Team) to help us keep our clients happy and our operations smooth.
Who We Are:
We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!
Requirements
What You’ll Do:
- Rapidly and effectively resolve client issues: Processing additional services requests for business travel bookings (European market).
- Advise clients: Provide expert advice on bookings and our products.
- Communicate: Engage with suppliers, hotels, and clients via email and phone.
- Work with systems: Utilize CRM systems and our internal databases efficiently.
What We’re Looking For:
- English Proficiency: Upper Intermediate level (both spoken and written) + Italian language proficiency (B2)
- Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
- Quick Learner: Ability to learn quickly and stay results-focused.
- Tech Requirements: A functioning computer and microphone.
- Travel Knowledge: Understanding of the travel business and booking systems is an advantage!
Benefits
What We Offer:
- Remote Work: Work from the comfort of your home.
- Great Team: Join a young and active team of super specialists.
- Flexible Schedule: 5\2 from 10 a.m. to 7 p.m. GMT+3.
- Competitive Salary: Earn a base salary of 700 EUR + up to 225 EUR gross bonus based on KPI.
- Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
- Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
- Perks: Enjoy corporate discounts on hotels and other services.
The Process:
- Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.
- Meeting with HR: A friendly chat with our HR team.
- One minute Internet Speed Test: Just to make sure you’re all set for remote work.
- Interview results and offer!
Learn more about our data protection practices in our Privacy Policy:
https://emergingtravel.notion.site/recruitment-privacy-notice
If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!