West 4th Strategy
via JazzHR
Service Desk Technician
still open
verified 1d ago
posted 54d ago seen 10h ago
Apply at west4thstrategy.applytojob.com
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 54d ago
The date the source published, not the day we noticed it (2026-09-09). Last seen at its source 10h ago.
We have tracked this listing since 18 Oct 2026 (15 days). The employer's own board has carried it every time we have read it, most recently 10 hours ago.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Pay
$60k–90k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
JazzHR employer's own board first seen 15d ago · last seen 10h ago
The listing
Service Desk Technician II
ROLE
We need an experienced Service Desk Technician at Federal Prison Industries (UNICOR). UNICOR provides employment and job skills training to federal inmates through the manufacture of goods and services for federal agencies. In this role, you will perform all duties assigned to Level I Technicians and additionally assist in creating Knowledge Base articles, checklists, Service Level Agreements, procedures, and end-user training materials, collaborate with development staff to recreate issues in the test environment and with operations staff on configuration management through Windows Operating System Deployment, and evaluate user requirements and workflows to recommend appropriate information technology solutions. This is a full-time opportunity. We can offer a competitive salary and a comprehensive benefits package. Apply today!
RESPONSIBILITIES
West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.
Other Considerations: This position is W-2 only; no Corp-to-Corp or 1099 candidates. Relocation will not be offered. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.
ROLE
We need an experienced Service Desk Technician at Federal Prison Industries (UNICOR). UNICOR provides employment and job skills training to federal inmates through the manufacture of goods and services for federal agencies. In this role, you will perform all duties assigned to Level I Technicians and additionally assist in creating Knowledge Base articles, checklists, Service Level Agreements, procedures, and end-user training materials, collaborate with development staff to recreate issues in the test environment and with operations staff on configuration management through Windows Operating System Deployment, and evaluate user requirements and workflows to recommend appropriate information technology solutions. This is a full-time opportunity. We can offer a competitive salary and a comprehensive benefits package. Apply today!
RESPONSIBILITIES
- Resolve escalated Tier 2 helpdesk tickets involving OS configuration, application errors, and network connectivity issues.
- Diagnose and repair hardware failures on desktops, laptops, and peripherals.
- Troubleshoot VPN, Wi-Fi, and LAN connectivity for on-site and remote employees.
- Administer and/or support Microsoft Windows 11, Office M365, Microsoft Teams, Adobe Acrobat, and Active Directory.
- Perform account management, hardware/software installation, OS configuration, and peripheral troubleshooting.
- Ensure systems comply with approved configurations and security requirements.
- Perform patch management duties via MECM and ELM/BigFix.
- Create and maintain Knowledge Base articles, checklists, Service Level Agreements, procedures, and end-user training materials.
- Track ticket status and resolution and communicate updates to users and supervisors.
- Document all support interactions and resolutions in the ticketing system.
- Collaborate with development staff to recreate issues in test environments.
- Work with operations staff on configuration management and Windows OS deployment.
- Escalate unresolved or complex issues to Level III or senior engineers as needed.
- Mentor Level I technicians, providing guidance and technical expertise.
- Participate in and complete training requirements.
- Provide weekly status reports to the Chief, Customer Support Section.
- Communicate effectively with teammates, managers, and non-technical users.
- Minimum 4 years of IT Help Desk experience including Help Desk administration and User Support.
- CompTIA A+ certification can be used to substitute for 1 year of network experience.
- Good verbal and written communication skills with the ability to independently interact with teammates, managers, and non-technical users.
- Advanced troubleshooting and diagnostic skills; familiarity with ticketing systems and ITIL-aligned processes.
- Experience with Microsoft Windows 11, Microsoft Server 2022, Microsoft Office M365 suite, Exchange with Outlook Client, Active Directory, SCCM/MECM, Windows Operating System Deployment (OSD), ELM/BigFix, and ServiceNow.
- Network troubleshooting experience including TCP/IP, DNS, DHCP, and VPN.
- Endpoint, printer, and mobile device support experience.
- Bachelor's degree in a related field — preferred
- Remote
- Must be able to obtain and maintain a Public Trust clearance.
- Must be a US Citizen
- Federal Prison Industries (UNICOR)
- 40 hours per week
- 8 hours per day
- Employment Classification Eligibility — W2
- Not eligible for relocation benefits
- Salary Range: $60,000 — $90,000
- Benefits: Benefits package includes options for health, dental and vision insurance coverage
West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.
Other Considerations: This position is W-2 only; no Corp-to-Corp or 1099 candidates. Relocation will not be offered. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.