Support Analyst
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 10h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 14d ago
The date the source published, not the day we noticed it (2026-10-19). Last seen at its source 4h ago.
We have tracked this listing since 19 Oct 2026 (13 days). The employer's own board has carried it every time we have read it, most recently 4 hours ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
New York
The description states no restriction of its own. This is the source's own tag.
Pay
$55k–70k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Workday employer's own board first seen 13d ago · last seen 4h ago
- location not stated
The listing
WinCap Support Analyst - School Accounting & Financial Software
Harris School Solutions – Remote
Salary range: $55,000–$70,000 per year, based on experience.
Have an accounting background? Like solving problems? Put your experience to work for New York schools.
School districts manage millions in public funds. Every purchase order, vendor payment, deposit and budget line has to be tracked and reported correctly. Our WinCap Support Analysts help make that happen. You’ll be the expert that school business offices and BOCES across New York State rely on when they need answers.
If you’ve worked in bookkeeping, accounts payable, purchasing, budgeting or a school business office, you already have the hardest part of this job. You bring the accounting know-how that helps our clients keep the books balanced and meet their deadlines with confidence.
Why this role may be a great fit for accounting professionals
- Your experience counts from day one. You’ll support the full financial cycle: purchasing, accounts payable, accounts receivable, budgeting and the general ledger.
- Make a visible impact. Your support helps New York schools manage public funds accurately and stay audit-ready.
What you’ll do
- Serve as a frontline, primary support contact for WinCap clients by responding to support tickets and phone inquiries
- Troubleshoot questions across the financial system, including Purchasing, Accounts Payable, Accounts Receivable, Budgeting and General ledger
- Handle escalated issues directly with customers
- Lead client training through webinars and user group sessions
- Spot bugs and enhancement ideas, then document them clearly for our development team
- Know when to escalate, and pass issues on with the details needed to fix them fast
- Build and improve user guides, support documentation and internal processes
- Perform other related duties as assigned
What you bring
- A bachelor’s degree in accounting, finance or business, or equivalent work experience
- A solid understanding of accounting principles and day-to-day bookkeeping
- Hands-on experience with the following area: purchasing, AP, AR, budgeting and general ledger
- Excellent customer service and communication skills
- Sharp analytical and troubleshooting skills
- The ability to stay calm and organized when several priorities compete
- A positive, professional and solutions-focused approach
Bonus points if you have
- Knowledge of fund accounting, governmental accounting or public-sector budgeting
- Experience supporting accounting, ERP or financial software
- Familiarity with public-sector purchasing rules or NYS school financial reporting
- Business office experience in a New York State school district or BOCES (strongly preferred)
Ready to bring your accounting expertise to a role where you’re the expert? Apply today.