AI Engineer & Support Lead - Talent Connection
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 12d ago
The date the source published, not the day we noticed it (2026-10-21). Last seen at its source 7h ago.
We have tracked this listing since 21 Oct 2026 (12 days). The employer's own board has carried it every time we have read it, most recently 7 hours ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
LATAM
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $3,250–7,250/mo
Middle 50% of 69 listings that do state pay — Engineering · all levels · LATAM · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Greenhouse employer's own board first seen 12d ago · last seen 7h ago
The listing
Real ownership from day one, not check-ins and micromanagement. That's what the AI Engineer & Support Lead role at Nortal looks like.
What working with us looks like
- Remote work with a LATAM team. Coffee breaks, tech talks, and games keep it human, even at a distance.
- No micromanagement. We hire for autonomy and expect you to use it.
- Support beyond the job. Our People Care team helps with time off, wellness, and anything in between.
- Our accounts team handles client relationships, so you focus on the work.
What you get
- Competitive USD salary.
- Full remote work, with coworking spaces across LATAM if you want to meet the team in person.
- Paid time off under your country's rules, at full salary.
- National holidays.
- Sick leave, no stress attached.
- A yearly refundable credit. Spend it on anything related to your health and well-being.
- A day off for your birthday.
About this search
Great talent doesn't wait for job postings, so we don't either. We're building a network of skilled professionals for roles that come up regularly with our clients.
Join our Future Talent network and you'll be one of the first people we reach when the right opening appears. We make around 160 hires a year, so it happens often.
The role
As an AI Engineer & Platform Support Lead, you will help us scale AI adoption across the business on a small set of sanctioned platforms. You will be the day-to-day owner of our enterprise AI workspace and support the tools our teams rely on. You will also build and own the custom integrations, agents, and Slackbots that make those tools useful to business teams.
Your day-to-day:
- Be the go-to support owner for our AI platforms (Langdock, Gemini, and internal tools), from onboarding and troubleshooting to vendor escalations.
- Monitor platform health and adoption, and keep runbooks and documentation current.
- Build custom integrations, Slackbots, and agents that connect our AI tools to internal content and workflows.
- Make sure what you build is reliable in production, with monitoring and evaluation built in.
- Manage incoming AI use-case requests: scope, prioritize, and route each one to the right tool, and keep stakeholders updated along the way.
What we're looking for
- Bachelor's Degree in Computer Science, Engineering, or a related field.
- Hands-on AI engineering: building LLM-powered applications, agents, and
RAG/knowledge-base systems; comfort with prompt design, tool/function calling, and
API integration.
- Power user of Claude Code (or equivalent agentic coding tools) for real, shipped work —
not just experimentation.
- Strong general engineering: Python and/or JavaScript/TypeScript, REST APIs, working
with cloud services and webhooks.
- Experience building and operating Slack apps/bots (Slack API, event subscriptions, bot
deployment).
- Excellent project management and communication — able to be the calm, organized
front door for users while also going deep technically.
- Proven ability to work independently, prioritize a mixed queue (support + build), and
document as you go.
- Advanced English Level is required for this role, as you will work with US clients. Effective communication in English is essential to deliver the best solutions to our clients and expand your horizons.
How the process works