Lead Customer Success Manager - APAC
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 11d ago
The date the source published, not the day we noticed it (2026-10-21). Last seen at its source 4h ago.
We have tracked this listing since 21 Oct 2026 (11 days). The employer's own board has carried it every time we have read it, most recently 4 hours ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
Australia
The description states no restriction of its own. This is the source's own tag.
Pay
A$200k/yr OTE
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Greenhouse employer's own board first seen 11d ago · last seen 4h ago
The listing
At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.
About the Role:
As the Lead Customer Success Manager (CSM) for APAC, you will serve as a trusted advisor to our clients throughout their journey with Dragos. You’ll play a pivotal role in driving adoption, ensuring satisfaction, and aligning our solutions with the customer’s operational and security goals. You’ll work with sales, technical account managers, resident engineers and solution architects to leverage positive business outcomes to promote operationalisation and prove the value of all Dragos offerings.
Responsibilities:
- Serve as the primary post-sales point of contact for customers in the APAC region.
- Drive successful onboarding, implementation, and adoption of Dragos solutions.
- Establish relationships and partner with customers to define success criteria and help them achieve measurable positive business outcomes.
- Own customer success plans and conduct regular business reviews to assess value realisation, promote advocacy, and identify expansion opportunities.
- Account and Churn Risk Management: Own customer management (directly for certain segments), customer retention and health metrics, ensuring proactive engagement, value realisation, and commercial and technical risk identification, to minimise churn (GDR) and increase expansion velocity (NDR).
- Regularly maintain SFDC and other systems of record with detailed notes including proactive development and execution of success and at-risk account recovery plans.
- Collaborate with Sales, Technical Account Managers, Professional Services, Intelligence, and Support to ensure a seamless customer experience.
Qualifications:
- 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors including renewal management.
- Excellent communication, presentation, and relationship-building skills.
- Comfortable working independently in a remote-first environment.
- Proven ability to manage complex customer relationships and influence key stakeholders.
- Understanding of cybersecurity and how that translates business level outcomes.
- Strong executive presence, written, and verbal communications skills.
- Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments is preferred.
- Willingness to travel 25%.
Compensation:
- OTE: A$ 200,000.00
- Competitive Equity Package
- Comprehensive Benefits Plan
#LI-BR1 #LI-REMOTE
Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.