Consumer Support Professionals: Feedback on Recurring Workflows
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 11d ago
The date the source published, not the day we noticed it (2026-10-21). Last seen at its source 2h ago.
We have tracked this listing since 21 Oct 2026 (11 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $81.5k–150k/yr
Middle 50% of 485 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Carried by 1 source
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Ashby employer's own board first seen 11d ago · last seen 2h ago
The listing
What We're Researching
We're running a paid study on the friction points consumers experience during recurring workflows. Understanding these common roadblocks helps us identify areas where targeted support or small, useful offers could make a significant difference. Your observations from the front lines will provide essential real-world context on how people actually navigate these challenges.
How It Works
You will complete a detailed asynchronous questionnaire focusing on a specific consumer workflow you frequently assist with. Throughout the survey, you will describe recurring problems you have observed and the typical workarounds people employ to bypass them. We will ask you to estimate the frequency of these issues and note any observed payments related to the task. Please draw clearly on direct observations rather than theoretical estimates, ensuring no sensitive or identifying customer data is shared.
Who This Is For
We welcome customer support specialists, client success managers, and anyone whose primary role involves directly helping consumers navigate recurring tasks. The ideal participant has a sharp eye for recurring user friction and can clearly articulate the gap between a planned workflow and actual user behavior. If you spend your days guiding people through routine processes, you are a great fit for this study.
What You'll Do
Complete an independent questionnaire detailing a recurring consumer workflow you support
Describe common user friction points and the workarounds consumers currently use
Differentiate clearly between direct observations and general estimates
Detail any observed payments or small offers that might alleviate the workflow friction
Who Should Apply
Direct professional experience assisting consumers with recurring workflows
Comfortable analyzing and describing common user problems in detail
Ability to maintain strict confidentiality by omitting any identifying customer details
Compensation
$6 one-time
Ready to participate?
About Terac
Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.
Learn more at terac.com or on YouTube at @jointerac.