Account Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 43d ago
The date the source published, not the day we noticed it (2026-08-04). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United Kingdom
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $82.0k–162.5k/yr
Middle 50% of 17 listings that do state pay — Sales & Marketing · all levels · United Kingdom · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 30d ago · last seen 1h ago
The listing
SDS is the leader in development software tailored to the housing industry, delivering market-leading solutions and consultancy services to optimise the development of both affordable and commercial homes. In the UK, our tools are valuable to those navigating the complexities of social housing, supporting local authorities, housing associations, and private developers in meeting the growing demand for council homes and other affordable options.
Our software suite, designed by experts with deep experience in both the UK social housing sector and private markets, empowers you with enhanced control and visibility over your development program, ensuring efficient delivery and management of housing projects.
About the Role
We're looking for someone with 1 to 4 years of experience in account management, customer success or B2B sales, ready to build something rather than step into an established process. This is a new role on a small team, so you'll help shape how it works rather than inherit a playbook.
You'll own a portfolio of accounts end to end: renewals, upsell conversations and day to day relationship management. The role comes with a base plus commission structure that rewards the accounts you grow.
CRM experience (HubSpot or similar) is expected. Experience in housing, public sector or property software is a plus, not a requirement. We'll teach you the domain.
Key Responsibilities
- Develop and maintain strong relationships with key clients, acting as their primary point of contact within SDS
- Understand clients' business objectives and develop strategies to align our products and services with their goals
- Conduct regular meetings and check ins with clients to assess satisfaction, identify opportunities and address concerns
- Collaborate with internal teams, including sales, marketing and product development, to ensure client needs are met and exceeded
- Upsell and cross sell SDS's products and services to existing clients, maximising revenue and account growth
- Stay up to date with industry trends and market developments, so clients receive relevant and valuable insights
- Act as a trusted advisor, guiding clients on how to use SDS's solutions to drive operational efficiency, customer engagement and profitability
- Monitor and analyse key metrics for assigned accounts, providing regular reports to clients and internal stakeholders
- Identify and pursue new business opportunities within existing client accounts, fostering organic growth
- Work with the implementation team to ensure smooth onboarding and adoption of SDS's solutions
Key Skills, Knowledge and Abilities
- Self-directed and comfortable with ambiguity
- A clear, confident communicator who builds trust quickly, on the phone and in writing
- Commercially minded, able to spot an upsell or renewal-risk signal without being prompted
- Genuinely curious about customers' businesses, not just their contracts
- CRM experience (HubSpot or similar)
- A degree, diploma or equivalent tertiary education is preferred
#SDS