Benefit Representative
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 3d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
First seen 9d ago
No source stated a posting date, so this is when the listing first reached us — which is a floor, not the real age. Last seen at its source 2h ago.
We have tracked this listing since 23 Oct 2026 (9 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Remote - United States
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay
$17–18/hr
Published by the source in its own salary field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Pinpoint employer's own board first seen 9d ago · last seen 2h ago
The listing
As a Call Center Employee Benefits Representative, you will be the primary point of contact for State of Texas employees and retirees seeking information and assistance regarding their workplace benefits packages. Your role is essential in providing timely and accurate guidance regarding their health insurance, retirement plans, paid time off, and other employee benefits. You will manage inquiries, resolve issues, and ensure that employees have a clear understanding of their benefits options and coverage.
The ideal candidate for this role possesses strong customer service orientation, knowledge of benefits administration, and effective communication skills.
Key Responsibilities
- Serve as a knowledgeable resource for employees and retirees, offering guidance on various aspects of their benefits packages, including eligibility requirements, coverage options, enrollment procedures, and plan details.
- Respond to incoming calls from employees regarding benefits-related questions, concerns, or requests for assistance. Provide personalized support and strive to resolve inquiries in a courteous and efficient manner.
- Assist employees with navigating the benefits enrollment process, including explaining available plan options, guiding them through online enrollment portals, and addressing any technical issues or challenges they encounter.
- Investigate and resolve employee inquiries or issues related to benefits discrepancies, claim denials, billing errors, or other concerns. Collaborate with internal departments or external vendors as needed to resolve complex issues promptly.
- Maintain accurate records of all interactions with employees, including inquiries received, resolutions provided, and any follow-up actions taken. Ensure compliance with privacy regulations and confidentiality policies.
- Conduct employee training sessions or workshops to educate staff members on new benefits offerings, policy changes, or updates to existing benefit plans. Develop informational materials or resources to enhance employee understanding of benefits programs.
- Strive to deliver exceptional customer service experiences to employees by demonstrating empathy, patience, and professionalism in all interactions. Manage sensitive or confidential information with discretion and integrity.
- Identify opportunities to streamline processes, enhance service quality, and improve the overall employee experience within the benefits support function. Provide feedback to management on ways to optimize service delivery and efficiency.
Job Qualifications
- High School Diploma
- 3 years’ experience in a customer service or call center role. (Preferably in benefits administration or human resources)
- Windows based computer experience.
- Experience working with medical insurance and HIPPA guidelines.
- Knowledge of employee benefits terminology, regulations, and industry trends.
- Strong verbal communication skills, with the ability to convey complex information clearly and effectively.
- Ability to type at least forty words per minute.
- Excellent people skills and a customer-focused attitude, with a commitment to delivering high-quality service.
- Proficiency in using computer systems, databases, and software applications for data entry, documentation, and research purposes.
- Ability to multitask, prioritize workload, and manage time effectively in a demanding environment.
- Demonstrated problem-solving abilities and diligence when resolving employee inquiries or issues.
Benefits
- Medical, Dental, Vision, and Life Insurance
- Flexible Spending Accounts (Medical and Dependent Care)
- 401(k) Plan with Company Match
- Generous Paid Time Off
- 10.5 Paid Holidays
- Career Development Opportunities