Help Desk Technician – Part-Time
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 3d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 10d ago
The date the source published, not the day we noticed it (2026-10-23). Last seen at its source 5h ago.
We have tracked this listing since 23 Oct 2026 (9 days). The employer's own board has carried it every time we have read it, most recently 5 hours ago.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Pay
$25–30/hr
Taken from the listing's structured data, as the employer published it. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
JazzHR employer's own board first seen 9d ago · last seen 5h ago
The listing
Position Overview
MetroSys is seeking a dependable, technically skilled Part-Time Help Desk Technician to provide remote IT support for a client with a predominantly remote workforce. This position will focus on end-user support, employee onboarding and offboarding, identity and access management, device provisioning, and routine IT administration.
The ideal candidate will have hands-on experience supporting Microsoft 365 environments, managing users and devices through Microsoft Intune and Entra ID, and resolving technical issues through a structured ticketing system.
This is a staff augmentation opportunity requiring approximately 10 hours per week. The technician must be comfortable working independently, managing daily support requests, and maintaining accurate documentation.
Key Responsibilities
- Manage employee onboarding, offboarding, and ongoing user lifecycle activities, including account creation, access changes, licensing, and deactivation.
- Provide remote Tier 1 and Tier 2 help desk support, handling approximately 6 support tickets per day.
- Administer Microsoft 365, Entra ID, and Intune environments, including user accounts, access permissions, and device management.
- Assist with laptop and endpoint provisioning, enrollment, configuration, and troubleshooting using Intune and GoExceed.
- Troubleshoot Microsoft 365 applications, Microsoft Copilot, Adobe applications, and general end-user software issues.
- Provide remote troubleshooting and technical assistance using ScreenConnect.
- Manage and resolve support tickets through Jira, ensuring timely updates, accurate documentation, and appropriate escalation.
- Support Azure Virtual Desktop (AVD), including user access, connectivity, and basic troubleshooting.
- Assist with Mimecast administration, including email security, quarantine management, and email delivery troubleshooting.
- Maintain user accounts, security groups, application permissions, and access controls in accordance with established IT policies.
- Document recurring issues, troubleshooting procedures, and user lifecycle processes.
- Coordinate with internal IT teams on escalated incidents and infrastructure-related issues.
Required Qualifications
- 2+ years of experience in a Help Desk, IT Support, or Desktop Support role.
- Hands-on experience with Microsoft 365 administration, Microsoft Entra ID, and Microsoft Intune.
- Experience with user onboarding, offboarding, account provisioning, and access management.
- Familiarity with remote support tools such as ScreenConnect.
- Experience working within a ticketing platform such as Jira.
- Strong troubleshooting skills across Windows environments, Microsoft applications, and remote endpoints.
- Ability to work independently in a remote environment with minimal supervision.
- Strong communication, documentation, and customer service skills.
Preferred Qualifications
- Experience supporting Azure Virtual Desktop (AVD).
- Familiarity with Mimecast email security administration.
- Experience troubleshooting Microsoft Copilot and Adobe applications.
- Exposure to GoExceed or similar device provisioning and lifecycle management platforms.
- Experience supporting geographically distributed or remote-first organizations.
- Familiarity with endpoint security, MFA, and Microsoft 365 security best practices.