Patient Care Agent - Blended Account
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 3d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 10d ago
The date the source published, not the day we noticed it (2026-10-23). Last seen at its source 5h ago.
We have tracked this listing since 23 Oct 2026 (10 days). The employer's own board has carried it every time we have read it, most recently 5 hours ago.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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JazzHR employer's own board first seen 10d ago · last seen 5h ago
The listing
Neolytix is looking for a Healthcare Associate who already knows the prior authorization world inside and out — in a healthcare BPO, a hospital, a clinic, a payer-services team, or a revenue cycle department — and can step in already knowing how the work goes.
WHAT YOU WILL DO:
Own the authorization lifecycle
- Submit authorization requests through payer portals and other approved channels, and track them through to resolution.
- Collect and validate clinical documentation and patient information needed to support each request.
- Manage payer follow-up, status tracking, escalations, and deadlines so nothing slips through the cracks.
- Support peer-to-peer reviews, denials, reconsiderations, and appeals when a request needs a second look.
- Work confidently across EHR/EMR systems, payer portals, communication tools, and multi-queue work environments.
- Enter data accurately, spot errors before they become problems, complete forms correctly the first time, and keep documentation audit-ready.
- Take inbound calls from healthcare professionals — nurses, physicians, and office staff — with authorization-related questions, and professionally assist insurance members who need help or clarification.
- Explain billing, benefits, and account details to callers clearly and professionally, verifying caller and account information against records before processing any request.
- Manage a high-volume, multi-queue workload with strong organization, time prioritization, and SLA awareness.
- Document every interaction completely and accurately, and resolve issues patiently — including with callers who need extra time or a simpler explanation.
- Maintain confidentiality and professionalism at all times, and complete required HIPAA and security training.