Customer Success Representative II
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 9d ago
The date the source published, not the day we noticed it (2026-10-23). Last seen at its source just now.
We have tracked this listing since 23 Oct 2026 (9 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
United States - Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay
$65k–73k/yr
Published by the source in its own salary field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Ashby employer's own board first seen 9d ago · last seen just now
The listing
Job Description
The Customer Success Representative II acts as the customer's trusted advisor, providing guidance, support, and resources to help clients achieve their business goals throughout the post-sales lifecycle. The role is responsible for managing support plan renewals and calculations, tracking metrics, handling customer tickets, and coordinating across teams to ensure high levels of customer satisfaction and retention. This is a full-time position with remote, hybrid, or on-site opportunities available.
Responsibilities
Facilitating efficient communication between the Customer Success Team and Support Services Division to address all Support Plan-related inquiries, including verifying Support Plans
Proactively educating customers on various Support Plan options, effectively communicating the benefits of each and helping them select the best plan for their business needs
Generating new and renewal quotes for Support Plans, ensuring accuracy and timely delivery to customers
Conducting customer outreach to ensure prompt follow-up on Support renewals, through both email and phone communication
Utilizing product knowledge, problem-solving skills and training to enhance customer engagements
Implementing strategies and processes that deliver consistent customer satisfaction and retention
Coordinating with internal teams to access additional resources and facilitate the solutions and tools needed by customers
Delivering customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges
Handling customer issues or complaints with professionalism and empathy, finding swift and effective resolutions and recommending best courses of action to maintain customer satisfaction and loyalty
Maintaining accurate records of customer interactions, feedback, and support tickets in CRM or other relevant tools
Requirements
Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred but not required
2+ years of experience in customer service, sales, or customer facing role
Experience with CRM systems, Zendesk and/or HubSpot preferred
Strong interpersonal skills and the ability to build rapport and trust with customers
Problem-solving abilities and a proactive attitude towards addressing customer needs and challenges
Patience when dealing with customer inquiries or complaints
Organizational skills and the ability to manage multiple tasks and priorities simultaneously
Who are we?
Champions for industrial automation innovation and driven by a mission statement to empower our customers to swiftly turn great ideas into reality by removing all technological and economic obstacles, we create and deliver solutions that relieve pain points, bring efficiency to operations and optimize integration.
Why Choose Inductive Automation?
Our passion goes beyond customers. We celebrate your personal and professional milestones, and we support our teams with meaningful work in a collaborative environment.
We find that great work-life balance inspires teams to do their best work and empowers people to live their best lives. That's why diversity, fun, and flexibility are ingrained into our work culture.
The Inductive Automation team understands the importance of personal growth and social connection. So things like time for professional development, or company and team activities are baked right into the schedule to keep us all engaged, connected, and prospering.
Benefits and Perks
100% Employee Covered Health Care: Don’t pay a dime for your medical, dental, and vision insurance
Paid Time Off: Receive paid holidays, vacation, and sick time
401k with Match: Save for the future with our company-matching 401k program
World-Class Headquarters: While on-site, enjoy complimentary snacks and beverages, then challenge a friend to a game of pool, table tennis, shuffleboard, or foosball
Adjacent Nature Reserve: On-site employees enjoy breathtaking views and adventures that energize and inspire
Additional Information
At this time, we are unable to offer employment for individuals located outside of the United States and/or those who require sponsorship for employment visa status (e.g., H-1B visa status). We know you've got a lot of options when seeking an employer where your skills and talents will shine, so we really appreciate that you considered us.
Inductive Automation, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, and status as a protected veteran or individual with a disability. Verification of US employment eligibility required.