Customer Support Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 10d ago
The date the source published, not the day we noticed it (2026-10-23). Last seen at its source 7h ago.
We have tracked this listing since 23 Oct 2026 (9 days). The employer's own board has carried it every time we have read it, most recently 7 hours ago.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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JazzHR employer's own board first seen 9d ago · last seen 7h ago
The listing
About TeamBuilder
TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare through innovative workforce management technology. We are a collaborative, entrepreneurial team with an ownership mindset, committed to delivering exceptional customer experiences and helping healthcare organizations operate more effectively.
Position Summary
We are seeking a client-focused Customer Support Representative (Coordinator or Analyst) to help customers achieve their business goals and maximize the value of TeamBuilder’s platform. This elevated support role combines day-to-day ticket resolution with cross-functional collaboration across Customer Success, Implementation, Product, Engineering, and Operations to resolve issues and support both customers and internal stakeholders.
The ideal candidate is customer-focused, highly organized, technically curious, and proactive about improving processes, documentation, training resources, and support workflows. Success extends beyond resolving individual tickets to strengthening support efficiency, self-service adoption, customer satisfaction, and the overall scalability of the support organization.
Key Responsibilities
Customer Support & Technical Assistance
Provide high-quality, timely resolution of customer support requests ranging from Tier 1 through Tier 3.
Fully understand customer issues before responding, troubleshooting, or escalating.
Manage customer expectations and communicate clear, actionable resolutions.
Prioritize and manage multiple concurrent requests while maintaining a high level of customer satisfaction.
Provide technical support to both customers and internal teams.
Escalate product, configuration, workflow, or implementation-related issues when appropriate.
Documentation & Knowledge Management
Create, maintain, and improve internal documentation, standard operating procedures, troubleshooting guides, and customer-facing knowledge base content.
Identify documentation gaps and proactively create resources to improve consistency and self-service.
Ensure support processes, reference materials, and knowledge repositories remain organized and up to date.
Support Operations & Continuous Improvement
Analyze support trends and identify opportunities to reduce ticket volume and improve efficiency.
Develop and maintain Zendesk macros, templates, workflows, and automation tools while maintaining a personalized customer experience.
Recommend and implement process improvements that enhance customer satisfaction and operational effectiveness.
Support KPI reporting, CSAT initiatives, and ongoing support performance analysis.
Contribute to the development of a scalable support function that serves both customers and internal teams.
Customer Experience & Cross-Functional Collaboration
Tailor support approaches based on customer health, business priorities, and account context.
Partner closely with Customer Success, Implementation, Product, and Engineering teams to ensure alignment and issue resolution.
Act as a customer advocate by communicating feedback, recurring issues, and enhancement opportunities.
Support onboarding, training, and adoption efforts when needed.