German / English Gaming Support Agent
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 321d ago
The date the source published, not the day we noticed it (2025-12-15). Last seen at its source 2h ago.
We have tracked this listing since 24 Oct 2026 (8 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Remote - Bosnia and Herzegovina; Remote - Egypt; Remote - Serbia; Remote - Türkiye
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Bosnia and Herzegovina, Egypt, Serbia, Turkey
The description agrees: it names Bosnia and Herzegovina, Serbia, Turkey.
What the ad says
…located in Bosnia and Herzegovina,Serbia or Turkey…
Pay not stated
Similar roles pay $70.2k–112.5k/yr
Middle 50% of 21 listings that do state pay — Customer · all levels · EMEA · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Greenhouse employer's own board first seen 8d ago · last seen 2h ago
The listing
Please be aware that we are only able to consider candidates from the following countries: Bosnia and Herzegovina, Serbia & Turkey.
As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.
About You
- You speak German at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum)
- You are located in Bosnia and Herzegovina,Serbia or Turkey.
- You have in-depth gaming knowledge and love anything related to video games
- You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop
- You are a fast learner, take initiative and excel at troubleshooting
- You have a dedicated quiet workspace located within your residence
- (Optional) Experience in a Customer service environment is a plus.
Technical Requirements
- A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency < 120 ms, internationally
- A minimum of 8 GB RAM
- Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer
- A processor with a CPU Mark of at least 9220, like Intel i5-8400, or stronger (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above)
- A GPU with a G3D Rating of 4806, like GTX 760, or stronger
- A smartphone usable for two-factor authentication that runs at least:
- Android 10.0 or newer
- Apple iOS 16.0 or newer
What We Offer
- The flexibility to work 100% remotely with no wasted commute time and travel costs
- A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
- A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness
- Innovative digital tools and comprehensive training, with access to our library of online training courses
- Various learning and career development initiatives throughout the year
- Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few
About 5CA
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.
Our community is full of digital co-workers and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.
By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.
*As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram. For further details, please refer to our privacy policy.