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ABACUS via Greenhouse

Analyst, Enterprise Service Desk

United States Level not stated
still open verified 1d ago posted 47d ago seen 2h ago
Apply at abacustechnology.com

This is the employer's own posting, not a copy on a job board.

What we know

Is it still open?

Confirmed still open

Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.

We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.

Check this listing's status as JSON

How old is it?

Posted 47d ago

The date the source published, not the day we noticed it (2026-09-15). Last seen at its source 2h ago.

We have tracked this listing since 24 Oct 2026 (8 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.

Is it remote?

Remote in US

That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.

Who may apply?

United States

The description states no restriction of its own. This is the source's own tag.

Pay not stated

Similar roles pay $105k–187.2k/yr

Middle 50% of 1733 listings that do state pay — Operations · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.

Skills named in the ad

CompTIA Security+Escalation ManagementIncident ManagementMicrosoft OfficeNetworkingTicketingTroubleshootingWorkday

Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.

Carried by 1 source

The listing

Overview:
 
Abacus’s Analyst, Enterprise Service Desk is responsible for serving as an initial point of contact for triaging, then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client experience daily. Analysts assist with escalations while following documented policies and procedures to effectively set correct ticket priority, then work to resolve issues in accordance with our standard escalations process.
 
Duties and Responsibilities:
  • Serve as the first point of contact for all IT-related support requests primarily via phone and as needed via email and/or ticketing system.
  • Be logged into the phone queues throughout the entire workday to ensure consistent client support.
  • Troubleshoot and resolve basic desktop, software, network, and hardware issues.
  • Assist clients with installation, configuration, and usability of desktop computers, mobile devices, printers, and other peripheral equipment.
  • Follow established troubleshooting and escalation procedures, ensuring timely resolution or proper handoff to higher-tier support.
  • Maintain accurate documentation of all support requests, solutions, and client interactions in the ticketing system.
  • Work with vendors to resolve software and hardware-related issues.
  • Install and configure operating systems, software applications, patches, and updates.
  • Perform basic virus detection, removal, and system security maintenance.
  • Monitor and address backup failures, assisting in data restoration efforts when needed.
  • Educate end-users on best practices for cybersecurity and IT resource usage.
  • Assist with password resets, account provisioning, and access control.
  • Participate in an on-call rotation for after-hours support as needed.
  • Documenting and addressing technical issues and customer interactions, escalating as necessary.
Qualifications and Experience:
  • Associate's Degree in Technology or related field required.
  • 2-5 years of experience with Microsoft environments required.
  • 0-2 years of MSP specific experience preferred.
  • Network+ and Security+ certifications preferred.
Knowledge, Skills, And Abilities:
  • Knowledge of VMWare, Citrix, VPN and Terminal Services.
  • Backup Technologies.
  • Internet/DNS/E-mail/Communication issues.
  • Strong understanding of Windows operating systems, Microsoft Office Suite, and cloud applications.
  • Knowledge of basic networking concepts, including DNS, DHCP, VPN, and firewall configurations.
  • Familiarity with remote troubleshooting tools and remote desktop applications.
  • Ability to diagnose and resolve technical issues in a structured and efficient manner.
  • Excellent communication and customer service skills with a professional demeanor.
  • Strong documentation skills with attention to detail.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Adaptability to shifting priorities and willingness to learn new technologies.
  • Flexibility and adaptability for scheduled shift times.
    • Current shift options are as follows: 
      • Mon-Fri: 6am-3pm EST
      • Mon-Fri: 8am- 5pm EST
      • Sat-Wed: 6am-3pm EST
Attributes That Will Drive Success:
  • Strong problem-solving skills and a client-focused approach.
  • Ability to remain calm and professional in high-pressure situations.
  • Commitment to continuous learning and skill development.
  • Proactive approach to identifying and addressing recurring issues.
  • Compliance with company policies, procedures, and security best practices.

 

Apply at abacustechnology.com

At ABACUS

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