Trading Support Operator EMEA (m/f/x)
Original posting at grid.recruitee.com — the employer has removed it, so the link may no longer work.
What we know
Is it still open?
Confirmed removed at the source
Last checked 11h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
How old is it?
Posted 7d ago
The date the source published, not the day we noticed it (2026-10-26). Last seen at its source 15h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Poland, Czechia, Hungary, Portugal, Romania, Serbia, Spain, Bulgaria, Ukraine, Greece, Italy, Philippines, Bosnia and Herzegovina, Croatia, Cyprus, Estonia, Sweden, Kosovo, Latvia, Lithuania, Malta, Moldova, Montenegro, North Macedonia, Slovakia, Slovenia
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay, by region:
- Europe $85k–123k/yr (17 listings, all levels)
- Asia $1,200–1,588/mo (18 listings, all levels)
Middle 50% of Customer listings that do state pay in each region, in the currency most of them state. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Recruitee employer's own board first seen 7d ago · last seen 15h ago
The listing
Do you enjoy helping customers with complex issues?
Are you a champion of customer-first processes?
Do you have an interest in competitive video gaming?
If the answers to the above questions are yes, then this role could be ideal for you!
In this role, you will join the Support Organization at GRID, a team of customer-facing Support Operators across the globe, where a professional client-first mentality is crucial to delivering customer service excellence.
You will work closely with sportsbook customers and internal stakeholders to support the delivery of GRID's Odds products and trading-related services.
You will be responsible for investigating customer queries and operational alerts, communicating directly with customers, and supporting the resolution of issues affecting GRID's Odds products.
What you will do
Act as the primary point of contact for sportsbook customers regarding GRID's Odds products and trading-related services
Respond to customer queries and operational alerts, ensuring issues are acknowledged and investigated in a timely manner
Support customers with questions related to fixture coverage, market coverage, market availability, settlement, and product behavior
Gather and validate information to determine the nature and impact of customer-reported issues
Escalate issues to the appropriate internal teams when necessary
Help improve the GRID product suite based on customer feedback and defects you've identified
Log and track operational, product, and service issues
Continuously develop your knowledge of esports, sportsbook operations, betting markets, and GRID products to enhance service quality and decision-making
Contribute daily to our knowledge base to share your knowledge with GRID employees, partners, and customers
Your skills will include
Previous experience in customer-facing Support, Operations, or similar roles
Strong attention to detail
Excellent written and verbal communication skills
Ability to learn new products, services, and operational workflows quickly
Ability to investigate issues and gather relevant information
Strong problem-solving skills
Experience with collaborative tools such as Slack, G-Suite, Jira, and Teams
Interest in esports, betting, or data-driven products
Ability to work effectively in a fast-paced operational environment
Available to work shifts and weekends if required
Excellent written and spoken English, with other languages a plus
Nice to have
Experience working in sportsbook, betting, or trading environments
Understanding of betting markets and settlement processes
Understanding of esports tournament structures, formats, and rules
Experience supporting B2B customers
Familiarity with data feeds, APIs, or technical products