Manager | Government Billing & Collections

Scheduled Weekly Hours:

• Location: Remote. Candidates must reside in WI, IA, MN, or MI at the time of hire.

The Manager of Government Billing and Collection is responsible for the daily operations of the insurance billing and collections department, with a focus on straight Medicaid, Medicare, and insurance follow-up. This role oversees complex billing processes while ensuring accuracy, efficiency, and compliance with established policies. The Manager will help drive improvements through technology, process automation, and best practices that strengthen departmental productivity and reduce denials. This position works closely with cross-functional teams to streamline billing procedures, support organizational performance metrics, and maintain compliance with regulatory requirements.

What you’ll do:

Oversee the daily operations of the billing department to ensure timely and accurate invoice generation. Develop, implement, and optimize billing processes and procedures to improve efficiency and accuracy. Use key performance indicators, dashboards, and scorecards to monitor performance and direct resources as needed. Analyze billing data to identify trends and discrepancies, and recommend improvements. Collaborate with other departments to resolve billing inquiries and customer disputes quickly. Manage billing specialists by providing guidance, training, and performance evaluations. Prepare and present regular reports on billing performance metrics to senior management. Ensure compliance with financial regulations and company policies related to billing and collections. Lead systemwide initiatives and work collaboratively with other departments to improve billing processes. Maintain effective communication and interpersonal skills to support cross-functional teamwork.

What you’ll need:

• Education: Required: Bachelor’s degree in Healthcare Management, Business Administration, Accounting, or a related field.

• Experience: Required: Minimum of 5 years of experience in billing or accounts receivable, including at least 2 years in a managerial role.

Core Leadership Responsibilities

• Organizational Strategy and Implementation: Recognizes market trends, assesses impact on the area of responsibility, contributes to strategic plans, develops operational plans, and ensures communication and alignment across staff.

• Fiscal Management: Uses established processes to ensure accountability for effective operations and resource management.

• Human Resource Management: Selects, aligns, develops, motivates, manages, and retains a team of highly skilled employees.

• Excellence in Service and Quality: Supports quality patient care, safety, patient experience, and customer service through continuous quality improvement and thoughtful system design.

• Organizational Leadership: Provides leadership to accomplish objectives through integrated processes and collaboration.

• Maintains accountability for implementation of regulatory requirements.

• Serves as liaison to the community.

• Performs additional duties as assigned by the department.

Why Emplify Health?

• Benefits Package: We offer a comprehensive benefits package that varies based on your location. To learn more about the specific benefits available in your area, please inquire with the recruiter during the application process.

• Remote Work Opportunity: This position is eligible for hybrid work. However, candidates must be residents of Wisconsin (WI), Iowa (IA), Michigan (MI), or Minnesota (MN) at the time of hire. Candidates will ideally live within a reasonable driving distance to La Crosse or Green Bay, WI.

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.

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Equal Opportunity Employer