Client Relations & Collections Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 3d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 6d ago
The date the source published, not the day we noticed it (2026-10-27). Last seen at its source 6h ago.
We have tracked this listing since 27 Oct 2026 (6 days). The employer's own board has carried it every time we have read it, most recently 6 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay
$35k–40k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen 6d ago · last seen 6h ago
The listing
Join a lean, high-output team that has delivered more than $700 million in savings and is marching toward $1 billion. This role is for someone who builds real client relationships, keeps accounts current, and makes sure every client request is handled right and on time.
UtiliSave has been an industry leader in utility bill auditing and energy efficiency services for more than 35 years. We are seeking a Client Relations & Collections Coordinator to serve as the primary point of contact for our clients, manage collections and receivables, and keep client projects moving to completion.
Success in this role requires disciplined execution, strong judgment, and a habit of closing loops without being chased. You are the person clients call first, the one who knows where every account stands, and the one who follows up before a small issue becomes a big one.
Our clients are large organizations with significant utility usage, including hospitals, nursing homes, universities, hotels, government facilities, and commercial and residential real estate operators. UtiliSave identifies savings opportunities through deep utility tariff expertise, proprietary systems, and rigorous execution.
Responsibilities
Client relations
• Act as the primary contact for client inquiries and make sure every request is handled promptly.
• Communicate with premier clients on a near day-to-day basis.
• Strengthen client retention by keeping relationships proactive through email, meetings, phone calls, and networking.
• Support the Client Relations team with client outreach and client-related projects.
• Manage administrative and client relations activities so nothing falls through the cracks.
Collections and receivables
• Own all collection activities, including follow-up inquiries, negotiating with past-due accounts, and maintaining cash receipts.
• Create, implement, and enforce a collections manual that sets clear procedures and improves results.
• Prepare monthly and quarterly collections reports, including cash and client reports.
Projects and operations
• Manage client projects from start to finish to ensure high-quality, on-time completion.
• Work with Marketing to create and draft promotional materials.
• Conduct research and assist with company events.
• Manage and prioritize multiple responsibilities, plus ad-hoc projects assigned by the CEO and managers.
Requirements
• 1+ years of experience in client service, account management, collections, accounts receivable, or a similar role.
• Bachelor's degree required.
• Excellent written and verbal communication skills, with a professional presence across phone, email, and video.
• Comfort negotiating with past-due accounts while keeping the relationship intact.
• Very strong attention to detail and organizational discipline.
• Ability to manage multiple clients and projects without losing track, missing steps, or getting flustered.
• Ability to work independently once expectations are clear and collaborate effectively when needed.
• Strong research, follow-through, and problem-solving skills.
• Strong proficiency in AI tools, Microsoft Outlook, Excel, and Word, plus comfort with common online collaboration tools.
• Prior experience in professional services, legal, finance, consulting, or a similarly fast-paced environment is a plus.
Position Conditions
This is a full-time remote role with standard hours of 9:00 a.m. to 6:00 p.m. Eastern Time. You must keep a professional, distraction-free workspace and be reliably online, on time, and reachable during business hours.
You must reside in the United States within one hour of the Eastern Time Zone, and be permanently authorized to work in the U.S. as a citizen or lawful permanent resident.
Benefits
Salary: $35,000 to $40,000 per year, with increases tied to performance and how quickly you master the role.
Benefits include health, dental, and vision insurance; 401(k) with company match; and paid time off.
Training will be provided on UtiliSave's systems, workflows, and processes. This role offers real growth potential for someone who shows reliability, initiative, and strong execution.
About UtiliSave, LLC
UtiliSave has led the utility bill auditing and energy efficiency field for more than 35 years. We help major organizations manage utility spending and have delivered more than $700 million in savings and refunds through deep tariff expertise, proprietary systems, and focused execution. As we grow, we look for people who strengthen client relationships and raise the level of execution across the business.