Customer Success Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 3d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 7d ago
The date the source published, not the day we noticed it (2026-10-26). Last seen at its source just now.
We have tracked this listing since 27 Oct 2026 (6 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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JazzHR employer's own board first seen 6d ago · last seen just now
The listing
About Protecht
At Protecht, we're transforming the way organisations understand and manage risk. Our work helps build safer workplaces, better decision making, and more resilient communities.
With rapid growth across APAC, the UK, and North America, and recognition as a Great Place to Work® for four consecutive years, we're proud of the culture we've built, one grounded in trust, flexibility, and continuous learning. Our people are empowered to do their best work while growing their careers.
About the Role
We're looking for a Customer Success Manager to join our growing team and play a key role in delivering outstanding customer outcomes.
You'll own a portfolio of customers, working closely with them to understand their goals, drive adoption, and ensure they realise ongoing value from our solutions. This is a highly collaborative role where you'll partner with Sales, Product, and Support teams to create seamless and meaningful customer experiences.
Key Responsibilities
- Own and manage a portfolio of customers, acting as their trusted advisor and primary point of contact.
- Build strong, long term relationships by understanding customer objectives and aligning solutions to their needs.
- Drive product adoption, engagement, and value realisation through proactive customer success strategies.
- Partner with Account Managers to identify and support growth and expansion opportunities.
- Deliver regular business reviews, insights, and reporting to demonstrate impact and ROI.
- Act as the voice of the customer, feeding insights back to Product and internal teams.
- Collaborate cross functionally to resolve issues and continuously improve the customer experience.
- Support customer user groups and webinars.
About You
Essential Skills & Experience
- Proven experience in Customer Success, Account Management, or a similar customer facing role.
- Strong relationship building and stakeholder management skills.
- Commercially minded, with experience driving retention, adoption, and growth.
- Data driven, with the ability to interpret customer insights and translate them into action.
- Highly organised and able to manage multiple accounts and priorities.
- Proactive, solutions focused, and customer obsessed mindset.
- Experience working with complex SaaS solutions, technology products, or B2B environments.
- Experience using CRM or customer success platforms.
Bonus Points
- Familiarity with platforms such as Gainsight, Planhat, ChurnZero, or HubSpot.
- Experience managing enterprise or complex customer portfolios.
- Understanding of customer success frameworks and industry best practices.
Why Join Protecht?
- Certified Great Place to Work® (4 years running).
- Flexible, supportive, and inclusive work environment.
- Opportunity to work on a globally used, purpose driven product.
- A culture that supports growth, learning, and career progression.
Apply Now
Ready to make an impact that matters?
Apply today and help organisations around the world make better risk decisions.