Customer Success Manager (German Speaking)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 3d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 234d ago
The date the source published, not the day we noticed it (2026-03-13). Last seen at its source 1h ago.
We have tracked this listing since 27 Oct 2026 (6 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Personio employer's own board first seen 6d ago · last seen 1h ago
The listing
Your mission
- Own the post-sales relationship for a portfolio of 15 - 20 large fashion brands and retailers, serving as their primary point of contact
- Lead structured onboarding to get new clients live quickly and drive early adoption
- Conduct regular check-ins and business reviews to track client health, celebrate wins, and surface new opportunities
- Proactively monitor account signals to identify churn risks early and take action before issues escalate
- Spot and develop upsell and expansion opportunities, partnering with the sales team to grow account value
- Collect and synthesize customer feedback, acting as the client's voice internally to inform product direction
- Contribute to scalable CS processes, playbooks, and resources as we grow
- Support in creative processes using AI tools and the Adobe Suite
Your profile
- 1-4 years of experience in Customer Success, Account Management, or a client-facing role - ideally at a B2B SaaS company or Creative Agency
- A natural communicator who is warm, professional, and confident managing senior stakeholders at large brands
- Experience using Adobe Photoshop
- Commercially minded - you understand the link between customer health and revenue, and you're comfortable identifying upsell opportunities
- Highly organized with the ability to manage multiple accounts and competing priorities without dropping the ball
- A problem-solver who takes ownership and doesn't wait to be told what to do
- Fluency in German is highly valued, fluency in English is a requirement
- Experience in or genuine enthusiasm for fashion, retail, or creative industries
Why us?
- Work with some of the world's most exciting fashion brands on projects that are genuinely transforming the way they work
- Be at the frontier of AI-driven content creation
- Meaningful ownership and influence - you'll shape how CS works at Graswald AI from the ground up
- Competitive compensation
- A small, high-functioning team that moves fast
- Backed by leading investors
- A remote-first culture