Regional Service Operations Lead – Nordics & Eastern Europe
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 3d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 17d ago
The date the source published, not the day we noticed it (2026-10-16). Last seen at its source 7h ago.
We have tracked this listing since 27 Oct 2026 (6 days). The employer's own board has carried it every time we have read it, most recently 7 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Sweden
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $90k–179.8k/yr
Middle 50% of 71 listings that do state pay — Operations · all levels · EMEA · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Personio employer's own board first seen 6d ago · last seen 7h ago
The listing
Your Responsibilities
- Coordinate repair network operations across the region as the primary operational contact.
- Conduct partner audits, certification and annual performance reviews.
- Monitor and improve service KPIs: First-Time Repair Rate, TAT, Repeat Repair Rate, CSAT, Cost per Repair.
- Identify bottlenecks and drive corrective action plans with service partners.
- Localize repair manuals, technical procedures and service documentation.
- Coordinate regional spare-parts demand forecasting and inventory with internal teams.
- Ensure full compliance with service processes, quality and operational standards.
- Manage day-to-day after-sales relationships with retailers and dealers across the region.
- Act as the escalation point for significant retailer/dealer service issues.
- Lead Quarterly Business Reviews (QBRs) with key channel and service partners; track actions to closure.
- Support new product launches and commercial campaigns from an after-sales readiness perspective.
- Run a structured Voice of Customer (VOC) loop across retailers, repair partners, regional teams and HQ.
- Ensure compliance with applicable EU/EEA consumer protection regulations and GDPR.
- Own L2/L3 technical escalations from dealers, retailers and service partners.
- Guarantee timely first response and resolution coordination on critical cases.
- Deliver English-language technical training and enablement to dealers and service partners (Swedish / Norwegian an advantage).
- Investigate recurring or systematic product issues with partners and HQ technical teams.
- Provide structured field feedback to HQ R&D and follow up on potential product defects.
- Localize technical training materials, troubleshooting guides and service documentation for the regional market.
Your profile
- Bachelor's degree in Engineering, Business Administration or a related field.
- Minimum 5 years of relevant experience in after-sales service, repair center operations, service operations or a comparable function.
- Experience in consumer electronics or a similarly technical consumer-products environment is strongly preferred.
- Proven experience working with outsourced repair/service partners.
- Experience coordinating or managing a multi-country service network.
- Demonstrated experience in B2B dealer and/or retailer relationship management.
- Experience working with operational KPIs, service quality metrics and continuous-improvement initiatives.
- Experience handling complex technical or service escalations.
- Professional working proficiency in English is mandatory
- Swedish or Norwegian is a strong plus.
- Location: Based in any of the Nordic countries.
- Travel Requirements: Willingness to travel approximately 30–50% within the Nordic countries and the Eastern EU region.
What we offer
- The opportunity to work independently in an experienced and highly motivated team
- An exciting position in a dynamic and fast-growing environment
- The chance to develop and implement your own ideas
- Flexibleworkinghours
- Subsidyforgymmembership