Customer Service Invoicing Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 6d ago
The date the source published, not the day we noticed it (2026-10-27). Last seen at its source 2h ago.
We have tracked this listing since 27 Oct 2026 (5 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Mexico-Remote Location-Mexico City
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Mexico
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,450/mo
Middle 50% of 27 listings that do state pay — Customer · all levels · Mexico · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workday employer's own board first seen 5d ago · last seen 2h ago
The listing
Job Description
Serves as the primary lead for Billing Operations in Mexico, overseeing accurate and timely invoice generation while ensuring full compliance with Mexican tax regulations, SAT requirements, CFDI 4.0 standards, and Anexo 20 guidelines. Directs and coordinates end-to-end billing activities from order acceptance through invoice issuance, supporting revenue recognition, operational excellence, and customer satisfaction while maintaining adherence to internal controls and compliance requirements.
Owns and drives the Shipped Not Invoiced (SNI) portfolio, leading analysis, reporting, risk identification, and resolution of invoicing barriers to minimize revenue delays and improve cash flow performance. Partners closely with Credit & Collections, REPSE, Finance, Logistics, Customer Service, Sales, and other commercial teams to resolve complex billing, tax, and invoicing issues, support collection efforts, and optimize the order-to-cash process.
Leads, coaches, and develops a team responsible for billing operations, regulatory compliance, process execution, and continuous improvement initiatives. Plays a key role in regional and global projects focused on invoicing, automation, compliance, operational efficiency, and scalable process improvements that strengthen business performance and the customer experience.
Qualifications
- Fluent in English with strong verbal and written communication skills.
- Strong knowledge of Mexican tax regulations, SAT requirements, CFDI 4.0 standards, electronic invoicing processes, and Anexo 20 guidelines.
- Proven experience in Billing Operations, Order-to-Cash (O2C), Accounts Receivable, or Customer Operations environments.
- Demonstrated leadership experience managing and developing teams, including workload prioritization, performance management, coaching, and employee development.
- Strong working knowledge of SAP ECC and SAP CRM.
- Experience utilizing ERP systems within complex multinational organizations.
- Salesforce experience preferred.
- Experience managing Shipped Not Invoiced (SNI) portfolios, invoicing controls, revenue-related reporting, and issue resolution.
- Strong analytical, critical thinking, and problem-solving skills with the ability to identify root causes and implement sustainable corrective actions.
- Proven ability to collaborate effectively with Finance, Credit & Collections, Logistics, Customer Service, Sales, Compliance, and other key stakeholders.
- Experience leading process improvement, automation, compliance, and operational excellence initiatives that drive efficiency and business results.
- Strong organizational and project management skills with the ability to manage multiple priorities in a fast-paced environment.
- Advanced proficiency in Microsoft Office applications, particularly Excel, reporting tools, and data analysis.
- Ability to influence stakeholders, drive cross-functional alignment, and support strategic business objectives in a dynamic environment.
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.