Billing & Revenue Operations Lead - LATAM
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 6d ago
The date the source published, not the day we noticed it (2026-10-27). Last seen at its source 2h ago.
We have tracked this listing since 28 Oct 2026 (5 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Argentina, Guatemala, Nicaragua, Honduras, Colombia
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $7–9/hr
Middle 50% of 15 listings that do state pay — Sales & Marketing · all levels · LATAM · USD/hour. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen 5d ago · last seen 2h ago
The listing
About Us
The Otte Polo Group is a U.S.-based portfolio of service companies operating across technical support, customer experience, and third-party logistics. Our brands include Geeks on Site, Responsive Answering Service, and Phase V Fulfillment.
Our teams operate across the United States and globally, leveraging a distributed workforce to combine people, process, and technology to deliver scalable, high-quality solutions.
Job Overview
We are seeking a highly organized, analytical, and detail-oriented Billing & Revenue Operations Lead to oversee and continuously improve our billing and revenue operations.
This is a hands-on leadership role that combines direct team management with active involvement in billing operations, complex reconciliations, issue resolution, and continuous process improvement. The ideal candidate is comfortable both leading a team and independently executing critical billing activities when needed.
Beyond managing daily billing activities, this position will play a key role in strengthening internal controls, ensuring revenue accuracy and completeness, preventing revenue leakage, and driving process improvements and automation initiatives.
Key Responsibilities
1. Billing Operations & Revenue Accuracy
- Oversee end-to-end billing operations, ensuring accurate, complete, and timely invoicing.
- Maintain hands-on involvement in billing activities, including complex reconciliations, discrepancy resolution, and critical billing tasks as needed.
- Establish and maintain billing controls, procedures, and quality standards.
2. Revenue Assurance & Financial Controls
- Identify and prevent revenue leakage, unbilled services, pricing errors, and other billing discrepancies.
- Perform regular reconciliations between operational systems, billing platforms, and accounting records.
- Collaborate with Accounting to support accurate revenue reporting and month-end closing activities.
3. Team Leadership & Performance
- Lead and supervise the Billing team, ensuring effective workload distribution, accountability, and timely execution.
- Establish clear performance expectations, monitor KPIs, and provide ongoing coaching, training, and feedback.
- Evaluate team productivity, workload distribution, and resource utilization to identify opportunities for greater operational efficiency.
- Serve as the primary escalation point for complex billing issues, promoting a culture of accuracy, ownership, and continuous improvement.
4. Process Improvement & Automation
- Identify and implement opportunities to streamline billing workflows, reduce manual work, and improve operational efficiency.
- Lead billing automation initiatives, system enhancements, and integration projects.
- Develop and maintain standardized procedures (SOPs), internal controls, and scalable billing processes.
5. Reporting & Cross-Functional Collaboration
- Monitor billing performance, revenue trends, discrepancies, and operational KPIs, providing actionable insights to Finance management.
- Collaborate with Operations, Sales, Accounting, and Collections to resolve billing issues and ensure accurate revenue capture.
- Support customer billing dispute resolution and ensure timely communication across departments.
Requirements
- Bachelor's degree in Accounting, Finance or a related field.
- 3–5+ years of experience in billing, revenue operations, accounting, or related financial operations.
- Previous experience supervising a team or leading billing operations.
- Demonstrated ability to combine hands-on billing expertise with team leadership, including independently resolving complex billing issues and performing reconciliations.
- Strong understanding of billing processes, revenue controls, reconciliations, and financial operations.
- Advanced Excel or Google Sheets skills, including pivot tables, lookups, and data analysis.
- Experience working with accounting, ERP, or billing platforms.
- Strong analytical skills and the ability to identify discrepancies across large volumes of transactions. Excellent organizational skills and attention to detail.
- Strong written and verbal communication skills in English.
- Ability to work independently, take ownership of processes, and collaborate across departments.
Preferred Qualifications
- Experience with U.S.-based companies and remote, cross-functional teams.
- Experience with recurring, subscription-based, usage-based, or high-volume transactional billing.
- Familiarity with QuickBooks Online, Zoho Books, or similar accounting and billing platforms.
- Previous involvement in billing automation, system integrations, or process improvement projects.
- Experience developing SOPs, internal controls, and operational KPIs.
Benefits
- 100% Remote Role (LATAM-based candidates preferred).
- Competitive monthly compensation, paid in USD.
- Work with a collaborative, international team and gain exposure to multiple U.S. entities.
- Opportunity to grow within a company focused on structure, innovation, and operational excellence.
- Be part of a finance team that values reliability, learning, and process improvement.